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August 27th, 2018

7 Steps for a Successful Lifecycle Services Approach

Gone are the days of IT relying on telecommunications bills as the way to save money. The demand for connected devices is growing at a tremendous rate and having a more proactive approach at managing your technology is essential. Proper lifecycle management for your IT ecosystem allows organizations to keep up with today’s speed of innovation without business disruption.

Organizations cannot run without technology and avoiding these expenses is not an option. So why not better manage your IT budget and forecasting by understanding the true value of your devices at all times?

What is Technology Lifecycle Management?

An approach that allows you to better plan and predict your IT needs. For as simple of a concept, a lot of organizations still miss the idea of inventory management. By ordering devices and shipping them directly to the end-user, there’s no holistic inventory for those devices. Shift the focus from how many new devices are needed to how many are currently available, the life left on each device and when a replacement would be required.

For instance, just as a well-oiled car can run longer with proper maintenance, optimizing and continuously updating devices is no different; extending the value of your devices and ultimately saving money. Understanding that eventually the technology being relied on will fail is imperative to not get caught up just on the short-term savings. New equipment will still need to be added to the ecosystem to ensure zero disruption to your workforce. Knowing when these things should happen will allow you to map out potential risks in your IT ecosystem.

The 7 Steps to Maintaining a Successful Lifecycle Services Approach

The key is to shift the way we look at our mobile spending and how maintaining a better overarching process to manage these devices will reduce costs. Through the managed mobility lifecycle program organizations are able to monitor and manage all devices in their ecosystem, while maintaining control of security and support on a larger scale.

Below we’ve identified the top 7 steps to properly maintaining a successful lifecycle services approach to ensure you’re getting the most out of your technology tools:

7 steps of lifecycle services
  1. Procurement

How to get the best price and value? Almost all purchasing decisions include sourcing the best possible price for the purchase of your equipment and then acquiring those products on the terms and conditions. In order for this first step to fully encompass the entire lifecycle of your devices, one must ensure that the appropriate features and plans are added to the device and stated in the purchase agreement (i.e. warranties, system contracts, device capabilities).

  1. Provisioning, Porting & Enrollment

After acquiring the devices, it is imperative to verify that your equipment is functional and working with all the proper features necessary to perform the job responsibilities.

  1. Staging & Kitting

Applying all the proper applications and required tools for an end-user to be able to perform their job responsibilities. Adding security to protect the company’s asset and data. Identifying that the proper accessories are paired with the equipment to allow for an out-of-the-box experience.

  1. Monitoring & Managing

Continuous monitoring of the equipment to verify that corporate data is being protected and that the equipment is functional and operational. Working to make sure that end-users have the most up to date company applications to perform their job responsibilities.

  1. Break Fix/Loaner Management

Continuous maintenance is the key to realizing the lifecycle value of enterprise devices. Repairing equipment rather than purchasing new tools gives you the ability to drive cost savings for your organization. Additionally, providing end-users with loaners for international travel or special events assists with the overall effort to decrease costs and increase device lifetime value.

  1. Retire & Recycle

When is it time to cycle out your technology? Companies will hold on to devices for more than 24 months due to the fact that they don’t want to spend the capital. However, what they don’t realize is that they are actually losing money. When the battery is no longer holding a charge or the operations are moving slower due to updates, this makes the equipment less efficient and as a result the organization loses money. Not only from a performance perspective, but the potential resale value that equipment has decreases when these systematic issues arise.

  1. Contract Negotiations & Optimization

The industry continues to evolve and transformations are occurring on a consistent basis. With these changes, new plans and opportunities arise allowing for real savings. Leveraging benchmarks from across similar businesses presents the opportunity for new contracts, creating true optimization. Identification on what you are and not using allows for the opportunity to find immediate savings by taking actions on specific activities.

Following these steps of lifecycle management allows organizations to focus on business growth while saving time and money.

DJ Oreb
EVP of Managed Mobility Services Division 

Tags: lifecycle management MMS mobile device management

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