OVERVIEW

DMI utilizes a human-centric product design strategy to decide which customer problems to solve; product discovery to figure out the tactics that solve the problem; and product delivery to build the solution and take it to market. We use a continuous strategy model that brings the Experience, Product, and Execution Strategies together to deliver a measurable end-to-end solution that meets your customer’s expectations for today and tomorrow.

BUSINESS BENEFITS

Enable Innovation

Applies customer intent signals and design thinking to every phase of development to drive innovation and scale.

Reduce Risk

Delivers customer-focused solutions faster by leveraging Agile to ideate and prioritize your product backlog.

Drive Loyalty

Increases customer satisfaction by providing your customers with a voice in how their problems are solved.

KEY FEATURES

Stakeholder & Customer Research

Capture perspectives, pain points, goals, and user needs to maximize value.

Ideation & Design Thinking Vision Concept Workshops

Frame the core problems and resulting solutions through design thinking methods.

User Analysis & Customer Persona Definition

Personas summarize the user research to provide a place of shared understanding.

Customer Journey & Service Blueprint Workshops

Visually unlock the opportunities for improvement within the journey and the supporting processes and players in the journey.

Product Measurement Plans

Measure the impact of your product on the business objective.

Product Vision & Roadmap

Create a vision for your product(s) that sets the north star for the problem you are looking to solve and the course you have charted to solve it.

RELATED OFFERINGS

Cloud Services

DMI embraces cloud-native application development as the design, engineering, deployment and monitoring of scalable, elastic, performant and cost-effective systems. We partner with our clients to solve critical business challenges by envisioning, designing, creating and maintaining enterprise software solutions.

Agile Product Development

DMI delivers human-centric composable enterprise applications that can be built faster with modular architecture patterns, scale rapidly, have global availability, and respond to business needs faster – while reducing risk, time to market, and total cost of ownership.

Actionable CX Strategy

From optimizing the user experience on your web site or app, to conducting research to understand your customer’s buying journey, our team solves business problems by improving your customer experience.

WHY DMI

With the human-centric design-thinking of a digital agency, the next-gen innovation of a digital consultancy, and the agile, scaled delivery of a global IT services provider, DMI is the trusted digital transformation partner that delivers end-to-end intelligent digital strategy, solutions and support so you can not only adapt and innovate, but also scale to better serve the people in your care.