Last Updated: This policy statement is effective as of 05/14/2021.
Personal Data Collected
Where applicable, DMI indicates whether and why you must provide DMI with your Personal Data, as well as the consequences of failing to do so. If you do not provide Personal Data when requested, you may not be able to benefit from the Services, if that information is necessary to provide you with the Services or if DMI is legally required to collect it.
Personal Data Provided by You
DMI collects Personal Data that Users provide to the DMI website including, but not limited to:
- Personal contact details (name, phone number, email address, etc.)
Users may choose to provide Personal Data through DMI websites. The ways in which Users may provide the Personal Data, and the types of data Users may submit, are as follows:
- Contact DMI: If a User communicates with DMI through the “Contact Us” link on DMI websites, DMI may ask for information such as name, email address, and telephone number. This allows DMI to respond to User questions and comments.
- Request Technical Support: If a User requests technical support online, DMI will ask for information necessary to complete the transaction, such as name, location, and information about computer hardware, software, and the nature of the problem the User is experiencing. DMI may retain non-Personal Data concerning technical issues to provide the User with continuing support. This non-Personal Data may be made available to technical specialists in order to improve service for similar technical issues encountered by end users.
- Marketing Communications: DMI may ask Users for contact details, including phone number, email address, and company name when downloading whitepapers or viewing webinars.
- Careers: Users may be able to submit a resume and other information online to apply for a job with DMI. DMI may ask Users to provide email address, residence, education, work experience, and other Personal Data typically found on a resume. DMI may aggregate Personal Data, collected from a resume, with information from third parties when verifying the veracity of the Personal Data provided.
- Public Forums and Blog Comment: Users may provide Personal Data in DMI’s publicly accessible blog or community forums. Users should be aware that any information provided in these areas may be read, collected, and used by other Users who access the blog or forums.
- Testimonial: DMI posts customer testimonials, which may contain Personal Data, on DMI websites. DMI obtains User consent via email prior to posting any testimonial in order to post the User’s name along with the testimonial.
- DMI as Services and Solutions Provider: DMI may obtain various types of Personal Data about Users. This may include:
- Contact information (points of contact), addresses, phone and fax numbers, and email addresses
- Information about products and services ordered or provided
- Financial and payment information
- User ID, passwords, and information collected through Internet-based activities
- Other transaction-related information
|NOTE: DMI also collects business information such as legal name of the business, address, network, and storage system information.
Personal Data Collected via Automated Means
DMI also collects Personal Data automatically from your use of the Services:
- DMI uses Local Storage Objects (LSOs) such as hypertext markup language (HTML) 5 to store content and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML 5 LSOs.
Information Collected via Third Parties
- Information from Other Sources: We may also obtain information, including Personal Data, from other third parties and sources other than the above. This information may come from sources such as third party lead generation or telemarketing providers (such as Zoominfo), and analytics providers (such as Google Analytics).
- Publicly accessible sources: We may collect information about you, including social network profiles from publicly accessible sources, such as name, gender, age, job title, job function, education, location, and interests.
How We Use Personal Data
The Personal Data that Users provide to DMI may be used to:
- Operate, provide, and maintain the Services
- Evaluate the quality of DMI products
- Provide Users with information about services that may be of interest
- send emails to an email address you provide to us (i) for customer service or technical support purposes; or (ii) to send you information about topics or content that we think may interest you or updates about the latest developments or features on the site;
- issue newsletters to the email address you provide to us in the event that you subscribe to receive the newsletter; or
- call you, if you have not objected or provided any indication to the contrary, on a contact number that you have provided to us or that we have received from third parties as part of our telemarketing campaigns or outreach programs.
- Help DMI conduct recruitment-related activities, evaluate a User’s interest in employment, and contact a User regarding possible employment with DMI
- Deliver or provide products or services to the User
- Establish or maintain client and business relationships
- Provide access to Internet or application-based activities
- Monitor and analyze usage of the Services and improve and enhance the Services
- Conduct other activities as necessary or appropriate in connection with the servicing and development of the business relationship
- To enforce DMI Terms of Service, to defend our legal rights, to comply with our legal obligations and internal policies.
- We may de-identify and aggregate information collected through the Services for statistical analysis and other lawful purpose.
If you are located in the European Economic Area (EEA), we only process your Personal Data based on a valid legal ground, including when:
- You have consented to the use of your Personal Data, for example, to receive electronic marketing communications or to provide you with personalized advertising;
- DMI needs your Personal Data to provide our services, including for account registration, to respond to your inquiries, or for customer support;
- DMI has a legal obligation to use your Personal Data; or
- DMI or a third party has a legitimate interest in using your Personal Data. In particular, DMI has a legitimate interest in using your Personal Data to personalize our services and provide you with tailored content, conduct business analytics, and otherwise improve the safety, security, and performance of our Services. DMI only relies on our or a third party’s legitimate interests to process your Personal Data when these interests are not overridden by your rights and interests.
Sharing Personal Data
DMI discloses information that we collect through the Services to third parties in the following circumstances:
- To our third party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services.
- DMI may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you. For more information about our advertising and marketing practices and those of the third party advertising partners, please see the Personal Data Collected via Automated Means section above.
- DMI may also disclose your Personal Data with your permission. We may seek your permission in various ways. For example, we may present you with an “opt-in” prompt when you register to use the Services or access certain content.
- If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose.
Accessing Other Sites via Links
The DMI website contains links to other sites that are not owned or controlled by DMI. Users should be aware that DMI is not responsible for the privacy practices of such other sites. DMI encourages users to be aware when leaving DMI’s site, and to read the privacy statements of each and every website that collects Personal Data.
DMI has global hosting centers that store and process Personal Data in various locations in Europe, the United States, and India. DMI takes reasonable precautions to protect Personal Data in these centers and in other locations in the United States from loss, misuse, unauthorized access, disclosure, alteration, and destruction. DMI also makes reasonable efforts to keep Personal Data reliable for its intended use, accurate, current, and complete. When DMI collects Sensitive Personal Data on websites or through services, DMI encrypts the transmission of that information using Secure Sockets Layer (SSL) technology. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore, DMI cannot guarantee its absolute security.
DMI will retain any Personal Data collected, as described in this policy, for a maximum of 5 years or as long as necessary to provide users with required services. If users wish to request that DMI no longer use Personal Data to provide services, contact DMI at [email protected].
DMI will retain and use Personal Data as necessary to comply with legal obligations, resolve disputes, and enforce agreements. DMI will retain Personal Data processed on behalf of clients for as long as needed to provide services to the clients. When determining the retention period, we take into account various criteria, such as the type of Services provided to the User, the nature and length of our relationship with the User, possible re-enrollment with the Services, the impact on the services we provide to the User if we delete certain Personal Data, mandatory retention periods provided by law, and any applicable statute of limitations.
Your Rights and Choices
If you decide at any time that you no longer wish to receive marketing communications from DMI, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at [email protected]. Please be aware that, even after you opt out from receiving commercial messages from us, you may continue to receive administrative messages from us regarding the Services.
Your Data Protection Rights (EEA)
In certain jurisdictions you have the right to request access and receive information about the Personal Data DMI maintains about you, to update and correct inaccuracies in your Personal Data, to restrict or object to the processing of your Personal Data, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Data to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
Where required by law, we obtain your consent for the processing of certain Personal Data collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Data, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “Contact Us” section below.
Use of the Services by Children
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services. If a parent or guardian becomes aware that their child has provided us with Personal Data, they should contact us at [email protected], and we will take steps to immediately delete that information.
International Cross-Border Data Transfer
DMI is based in the United States. Personal Data that we collect may be transferred to, and stored at, any of our affiliates, partners, or service providers, which may be inside or outside the EEA and Switzerland, including the United States, India, Canada, Japan and the United Kingdom. If you are located in the EEA or Switzerland, we comply with applicable data protection laws when transferring your Personal Data outside of the EEA and Switzerland, including to the United States where we are headquartered.
For transfers to other regions, we implement the EU Commission’s standard contractual clauses for the transfer of Personal Data to third countries. For more information about data transfers outside the EU, and to view a copy of the model contracts for the transfer of Personal Data to third countries, visit the EU Commission website at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/rules-international-data-transfers_en. For transfers between our subsidiaries in Spain, Germany, the United Kingdom, and North America and Japan, we adhere to our Intra-Group Data Transfer Agreement.
One Rock Spring Plaza
6550 Rock Spring Drive
Attn: DMI CISO/DPO
Bethesda, MD 20817
If you are a California resident, who under the California Consumer Privacy Act (CCPA) wish to exercise your rights to your Personal Data, you may submit a Data Subject Request by clicking on the following link: Submit A Data Subject Request or by calling our toll-free number at 1-855-309-8508. Additionally, if you wish to exercise your right to the sale of data under the CCPA, please visit the following link: Submit A Data Subject Request and select “Do Not Sell” as the request type.