INDUSTRY INSIGHTS
The world of consumer retail and distribution has evolved as companies of all sizes seek to gain and retain their position in this highly competitive and increasingly digital industry. While some global companies struggle to transition away from outdated legacy platforms, new competitors enjoy the advantage of being born as cloud natives. As the universe of commerce expands, new business models are needed to bridge the widening gaps in technology and customer experience.
Consumers expect brands to meet them where they are with a reliable and ethical product, continuous connectivity across platforms, privacy and security for their data, and a rewarding and seamless experience. For the business, there is a need for real-time customer, inventory, distribution, logistics, and financial data. In the post-Covid era, retailers are scrambling to adopt omni-channel retail solutions that allow them to connect their customer sales channels and data across all platforms. As supply chain uncertainty and cyberattacks become more common, businesses are investing millions into ensuring supply chain resilience, optimization, and security.
Retailers need to alter their product mix, develop new partnerships, and leverage data across all channels in order to provide the convenience, assortment and experience consumers expect today. A successful digital transformation partner understands how to locate, utilize, and support modern, industry-leading commerce technologies that allow retailers to achieve these goals.
Expected global, annual IT spending in the Retail industry by 2025.
Source: Gartner
OUR VISION
At DMI, we believe that retail transformation starts and ends with the customer. The post-pandemic consumer will abandon brands and retailers that don’t support their “new” values—and will pay more to those that do.
Customer-focused commerce consists of how and where you discover the modern customer, engage them, and build a brand experience that matches their expectations. From there, it’s about how you convert, communicate, and retain them – all while staying within your brand and goals. At DMI, we deploy digital solutions on a global scale with speed to help you nurture and retain your relationship with your customers as you adapt to the rapidly changing retail and distribution landscape.
We believe amazing customer engagement delivered through an enhanced and connected experience will win the battle for the customer today and position brands for growth and innovation in the future. The challenge today is to connect all of the data, touchpoints, products, and promotions to deliver a delightful and unified experience to your customers. It’s not physical or digital; it’s all about the blended experience.
WHAT WE DO
SERVICES, SOLUTIONS, AND PRODUCTS FOR DIGITAL TRANSFORMATION IN THE Retail INDUSTRY.
SERVICES
SOLUTIONS
OCUITY.AI INSPECTION & COMPLIANCE PLATFORM
The OCUITY.AI Inspection & Compliance platform cuts inspection process time, increases consistency and accuracy and saves you time and money. Using just a smartphone or tablet, our Inspection & Compliance platform not only generates condition, verification, and compliance reports, but easily integrates with existing databases, enabling AI-driven analytics, machine learning, and analysis without undertaking a massive data lake or data warehouse project.
CASE STUDIES
DMI THOUGHT LEADERSHIP
DMI RAPIDLY DEPLOYS THOUSANDS OF MOBILE DEVICES FOR FORTUNE 25 GLOBAL RETAILER
Case Study
A global retailer, with stores across 68 countries, recognized the need for a complete revamp of their mobile infrastructure, seeking to improve both operational efficiencies and the customer experience across all 4,200 retail locations. […]
MAUI JIM RIDES A WAVE OF TRANSFORMATION
Case Study
Founded in 1980 as a small company selling sunglasses on the beach in Lahaina, Hawaii, Maui Jim is now one of the world’s largest and most recognized producers of sunglasses, with a commerce presence in over 100 countries. […]
NASCO FINDS EFFICIENCY THROUGH CONSOLIDATION
Case Study
Nasco is a leading B2I, B2B and B2C distributor with multiple education brands and an eCommerce business with over 100,000 items for sale across 180 countries. […]
ONE-STOP SHOP OF COMMERCE EXPERTS TO DESIGN, DEVELOP, AND DELIVER
Case Study
Founded in 1974, Furniture Row is one of the fastest growing and most recognizable furniture retail operations across the U.S. with over 330 stores in 31 states. […]
JTV AND DMI RESCUE AND DELIVER A SUCCESSFUL WEBSITE RE-PLATFORMING
Case Study
Jewelry Television (JTV) is one of the largest jewelry retailers in the United States. In 2016, JTV needed to migrate from its existing commerce platform to Oracle Commerce to manage the site and align it with their omni-digital strategy. […]
RELATED CONTENT
DMI THOUGHT LEADERSHIP
COMMERCE AFTER COVID
Webinar
Join DMI & VTEX (a Gartner Visionary in Digital Commerce) as we discuss the impact and innovation in Commerce induced by COVID-19. We’ll show you how 5 leading global organizations innovated their commerce playbooks to meet the challenges of the COVID-19 black swan event that changed everything. […]
BEYOND DIGITAL BY DMI #02: THE COMMERCE TOOLS OF TOMORROW
Podcast
In this episode of Beyond Digital, we’re joined by DMI’s Mike Graziano and the CPO of commercetools, Kelly Goetsch. […]
RESTARTING RETAIL – 4 WAYS TO GAIN A DIGITAL EDGE
eBook
This e-book from DMI explains the advantages of accelerating your response to the immediate challenges of the pandemic while setting the stage for long-lasting innovations that will outlast the virus. We explore four crucial ways to gain a digital edge. […]
RELATED BLOGS
DMI THOUGHT LEADERSHIP
5 THINGS YOU THOUGHT YOU KNEW ABOUT ONLINE MARKETPLACES
Blog
There was a time when retail was relatively straightforward. Sure, a business would need to be concerned about inventory and supply chains, competition and financial management, and more. Yet, retail was about opening your location and making sales. […]
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HOW RETAILERS CAN FUTURE-PROOF THEIR STORES FOR 2022 AND BEYOND
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The buzz for years has been around the imminent demise of brick and mortar stores, making room for online shopping experiences. Yet, the reports of the death of in-person commerce, to quote Mark Twain, have been greatly exaggerated. […]
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THE LINGERING IMPACT OF COVID-19 ON COMMERCE & HOW BUSINESSES CAN RESPOND
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The world changed in 2020. The rapid spread of COVID-19 and the subsequent shutdown and restrictions altered nearly everything about our lives for more than a year. We worked differently, we schooled differently, we interacted differently and we shopped differently. […]
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THE JOURNEY TO A MODERN COMMERCE PLATFORM: A GUIDE
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Even when a commerce enterprise isn’t looking at extreme platform challenges, the solution used to power this crucial part of its business could be slowing down innovation or hampering its ability to effectively compete at scale in the marketplace. […]
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ECOMMERCE OPTIMIZATION: HOW TO GET THE MOST OUT OF YOUR PLATFORM
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Digital optimization is the process of using technology to improve existing operating processes and business models. It belongs at the start of any digital transformation strategy, although it will recur throughout the process. Optimization means looking at where a business is and identifying ways to move its transformation forward. […]
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WHY DMI
We offer technology solutions for any size of client, from enterprise-level to niche or mid-sized clients. DMI begins delivery with award-winning strategy and UX experience, then supports it with a range of industry-leading platforms, solutions and accelerators. The result of this approach is a cost efficient, customized, agile foundation for engagement that can be modified and deployed on a global scale with speed.
Our leaders have 20+ years of delivering enterprise-grade commerce solutions for leading retailers with multiple sales channels. We have built digital commerce solutions for retail clients who have grown their digital businesses from zero to hundreds of millions of dollars in revenue. DMI believes in creating customized solutions to meet our clients wherever they are in order to deliver a unified and satisfying experience for their customers.
