SolarWinds Orion: Major supply chain infiltration of 2020
Austin, Texas-based SolarWinds is at the forefront of one of the largest hacking operations in U.S. history. But until recently, few, if any, had heard [...]
How DMI Helped Santa Save Christmas
In my previous blog post, I shared the story of how my plans for Christmas in 2020 were abruptly halted when the global pandemic hit—and [...]
Fireside Chat with Mike Graziano
DMI is excited to announce that Mike Graziano recently joined our team as SVP Global Sales & Alliances, Digital Commerce. Graziano or “Graz,” as he’s [...]
Forced Transformation and Your Brand
Covid-19 has impacted nearly every industry, business and individual. It has forced large and small organizations alike to question how their businesses survive. And if [...]
Why MACH? Because Customers Come First.
The MACH Alliance was launched in June 2020 and is rooted in the common belief that the interoperability and open architecture of modern software will [...]
Kringle Industries: Santa’s Dilemma
This year has been unique and challenging for everyone as the global pandemic has forced us to adapt to new processes and business models. Kringle [...]
Improve Health Outcomes Through Digital Patient Engagement
It is widely accepted that patient engagement is an important focus for our NHS. It is critical to achieve better health outcomes for patients. Studies [...]
Top 4 Benefits of DMI’s Workplace Shield – Back to Work Safely
The COVID-19 pandemic has changed the way we live and the way we work for the foreseeable future. Many workplaces and employees are uncertain about [...]
Adapting to Succeed in the Low-Touch Economy
The global pandemic has changed the way we work, socialize, and do business—and some of those changes are here to stay. Consumers want more convenient [...]
4 Reasons Why Medical Providers Should Embrace Digital-Physical Convergence
Healthcare companies have almost limitless opportunities to use digital tools to improve business outcomes. But it’s all beside the point if these tools fail to [...]
Don’t Let Design Patterns and Dependencies Upend Your Shift to Cloud Commerce
Decisions about design patterns and dependencies can have a profound impact on the success of your move to cloud commerce. That’s because the inherent flexibility [...]
Enabling Virtual Clinical Trials
Though all global industries are facing new pressures in light of COVID-19, the pharma and biotech sectors are feeling the pressure acutely — especially in the [...]
Restarting Retail: 6 Ways to Secure a Competitive Edge
Restrictions on retailing are starting to ease as government officials and public health experts gain more insight into the risks of the COVID-19 pandemic. As [...]
6 Quick Ways to Add Automation and Voice Commands to Your Supply Chain
You don’t have to wait months or years to add automation to your supply chain. Many repetitive supply chain tasks can be automated in weeks [...]
How Mobile Device Management Helps Enterprises Expand Their Virtual Footprint
Getting work done remotely gets more attractive every year, thanks to improvements in mobile device capabilities and expansion of network bandwidth and coverage. Mobile computing [...]
Why Monitoring Performance is Crucial to Commerce in the Cloud
An elastic, cloud-based commerce environment has the potential to improve customer engagement and enhance website performance. But it’s not a sure thing. If you don’t [...]
Methodology and Buy-In: 2 Base Requirements for Headless Commerce Success
A headless commerce system is a marvel of flexibility. You start by building an ideal frontend platform —the “head” that integrates with headless commerce and/or [...]
Build Engaging Mobile Apps that Drive Your Customer Experience
Business teams face huge pressure to build engaging mobile apps that will improve their customer experience, attract consistent feedback and deliver higher app-store ratings. The [...]
How to Accelerate Your Support for Remote Workers in the Next 30 Days
It seems easy at first. People convene Zoom meetings from their living rooms and share documents on Microsoft Teams. But companies soon find out that [...]
Headless Commerce: Getting Your Software Stack for the ‘Head’ and Skills Alignment Right
A headless commerce architecture provides expansive options to fine-tune your customer experience. But flexibility has a cost: It takes a lot of time and effort [...]
Managing Skills and Mastering Methodologies When Adopting Cloud Commerce
Moving to cloud-based commerce technologies requires learning new skills and mastering more nimble development methodologies. In the cloud, you may work with the global providers [...]
4 Essential Technologies for Improving Remote Work
The value of remote work became clear as a health emergency spanned the globe. And it’s a fair bet that work-from-home scenarios will remain popular [...]
Why it’s Time to Embrace the Magento 2.3.x for e-Commerce
This is the third in a three-part blog series about the use of Magento. Magento may have started out as a small-scale e-commerce solution. But [...]
How to Ramp Up Automation in a Call Center Upgrade
This is the third in a series of blogs about improving your call center. Upgrading your call center in a crisis has a middle phase [...]
3 Key Factors in Developing a Strategy to Shift Your Commerce Platform to the Cloud
Shifting from a legacy commerce platform to cloud-based technologies requires a deft balance of skills, technologies and cost considerations. A well-thought-out strategy is fundamental to [...]
Why Strategy and Timeframe are Pivotal to Your Headless Commerce Transition
Accelerated time-to-market is one of the best things about headless commerce. But the promise of speed may create a misconception about the transition to headless [...]
6 Pillars of a Winning Strategy for Cloud-Native Development
Cloud-native development can drive a wealth of business value — if you utilize the correct strategy. Lots of developers love to build apps on cloud platforms [...]
4 Biggest Challenges of Personalization in Digital Commerce
For all the terabytes of consumer data brands collect around the clock, the personalization of shopping experiences can feel like an elusive goal. Every time [...]
What to Do First When Upgrading Your Call Center in a Crisis
This is the second in a series of blogs about improving your call center. When a hospital, clinic or medical practice gets flooded with calls [...]
Why Enterprises Need a Partner to Get the Most out of Magento
This is the second in a three-part blog series about the use of Magento. Magento Commerce has some of the world’s best tools for creating [...]
Top 7 Things to Watch When Moving from a Legacy Commerce Platform to the Cloud
When a company first decides to move their commerce platform and supporting toolsets to the cloud, they typically focus most of their attention on deciding [...]
How to Improve Your Call Center Today
It happens to every hospital or healthcare provider: A crisis or emergency erupts and suddenly patients are calling in droves with urgent questions — overwhelming your [...]
6 Things to Avoid in Your Headless Commerce Journey
You can’t avoid every bump in the road to modernizing your e-commerce infrastructure. But you can anticipate the most common roadblocks, wrong turns and traffic [...]
How Headless Commerce and Magento Produce Amazing Shopping Experiences
This is the first in a three-part blog series about the use of Magento. Headless commerce is changing the face of digital commerce because it [...]
Cracking the Code on Fan Engagement
In an age where consumers are in control, brands have to work harder than ever to cut through the noise to reach their consumers. Then [...]
Digital Twins: Mining the Potential of Real-Time Modeling
The appeal of a digital twin is obvious: You deploy a digital model that mimics real-world behavior — detecting inefficiencies, optimizing performance and learning to [...]
NRF2020: They Don’t Call it The Big Show for Nothing
My Impressions of the 15th NRF Expo and Show As a technology professional focused on retail and commerce, this was my 15th NRF Expo and [...]
Predicting Customer Intent: It’s All About Impact
Using predictive algorithms in customer care poses a challenge you might not anticipate: Accurate predictions don’t automatically generate better business outcomes. When you’re automating elements [...]
Why Convergence Will be the Make-or-Break Technology Trend of the 2020s
They all have to come together — people and data, assets and inventions. The 2020s will bring technologies like digital twins, swarm intelligence and virtual/augmented [...]
3 Strategic Keys to Driving Speed-to-Value in Agile Product Development
It’s not enough to produce speed and value in Agile product development. You have to provide speed TO value. Making that happen requires a sound [...]