INSIGHTS: BLOG POSTS

Every organization mapping out a cloud migration project wants to facilitate a smooth, trouble-free ascent to the cloud. But every...

Migrating workloads, applications, and data from on-prem hosting to the cloud offers the potential to drive cost savings for...

Picture this: You've got a solid team of developers building out a new application for the organization. The product manager...

Any organization that has had to simultaneously tap multiple managed services vendors knows the challenges that come with such an...

The insurance industry is undergoing rapid change, with emerging risks like ESG, cryptocurrency, and cybersecurity intersecting with systemic challenges such...

Combining Technical Capabilities with Business Perspectives to Enable Underwriting Craftmanship for Complex Risks In our last post, we discussed low-complexity...

As the insurance industry evolves, underwriting organizations are under pressure to make more informed decisions and stay competitive in the...

How a Strong Data Foundation Fuels Your Underwriting Innovation Strategy As the insurance industry evolves, it is becoming more crucial...

A look across the post-pandemic healthcare landscape underscores this reality: Public health is the product of an integrated --...

Meaningful member engagement that puts the customer's needs first is foundational to any effort to increase adherence to care plans. ...

As a health insurer advances its care quality and engagement strategy beyond correcting immediate health conditions toward long-term preventative...

Ask insurance payers if they would rather cover preventative care or reactive treatment and they’ll tell you (kindly, of course)...

In part 1 of this series we talked about the evolving state of complex P&C insurance risk management. In...

While risk management is at the core of any property and casualty (P&C) insurance company, the rapid pace of...

Patient noncompliance is a costly reality that insurance payers are all too familiar with. Foregoing annual wellness exams and physicals,...

In the Pharma and Life Sciences sector, mobile applications have the potential to unlock efficiencies, increase revenue streams and drive...

In the latest episode of DMI’s podcast Beyond DigitaI, Amy Barger, DMI’s Vice President of Digital Business Solutions, and Josh...

Advances in automation capabilities, artificial intelligence, and machine learning are providing insurers new opportunities to reduce their loss ratios through...

The leaders in your insurance organization may understand why a product measurement strategy is critical to maximizing the impact of...

Let’s say your insurance organization has just embarked on a months-long agile journey to create a customer-facing digital product, such...

For years, digital transformation has been the go-to term for private sector modernization efforts, leaving the public sector behind....

Our experience at DMI has shown that Pharma and Life Sciences companies in the middle of a digital transformation wrestle...

As fears of a recession grow amid continuing supply chain issues and rising inflation, businesses in the retail and eCommerce...

Traditionally, Healthcare, Pharmaceutical and Life Science companies develop software using a “Waterfall” model. Under the Waterfall model, every stage...

Let’s say you lead an underwriting organization that wants to shift its focus from growth to profitability. There are certainly...

End-user experience is critical to the success of every business. For example, almost 90% of people say they won't shop...

State and local governments provide essential citizen services, operate and maintain critical infrastructure, and process and store sensitive personal...

The promise of digital transformation is reshaping the business world across all sectors, including the insurance industry. In practice, though,...

When it comes to brand building, content is key. But how do you know if the content you're producing...

At the Detroit International Auto Show on Wednesday, Sept. 14, Joe Bannon, DMI’s Global Vice President of Business Development, led...

Consumers have unlimited choice when it comes to which brands to engage with—and the power is in their hands. They...

Let’s say your federal agency is embarking on a digital transformation project. The RFP is out. The proposals are coming...

Digital transformation is not a one-size-fits-all proposition. To gain the benefits and experience growth, organizations don't need to completely rebuild...

The Fourth Industrial Revolution has impacted every industry around the globe. Even though corporate and back office services have profited...

The new reality of remote and hybrid work means companies are seeing their device lifecycle management complicated by new logistical...

Many of the indications of an economic downturn are in front of us. Rising interest rates, drops in consumer spending,...

Today’s automotive manufacturers know all too well the global disruptions that put their traditional growth strategies at risk. To name...

Modernizing legacy applications build a government agency’s ability to be resilient and agile in the face of disruption. For over...

From 2023 through 2030, the global managed services market is expected to grow at a compound annual growth rate of 13.6%,...

As government agencies and Department of Defense (DoD) systems obtain Authorization to Operate (ATOs) for their systems, agencies require system...

When considering digital transformation initiatives, companies have plenty to consider. How will they reach their business goals? Will new technologies...

Over the last decade, DMI has proven to be a trustworthy partner to state and local government authorities, assisting with...

We believe you can read between the lines of 2022 Gartner® Magic Quadrant™ for Managed Mobility Services, Global and you...

Guest Post by Timo Loescher, Director, Strategy & Presales at DMICo-authored by Sara Trempe, UX Architect and Managing Consultant, Digital...

For the seventh year, DMI has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Managed Mobility...

Resourcing is top of mind for many companies, including financial and insurance service (FIS) organizations. The Great Resignation has made...

As federal agencies embrace cloud technology and automation tools, there is understandable excitement for how processes and workflows can be...

If you’re a state or local government leader considering a digital transformation project, you might be wondering what the journey–from...

When partners in the public sector need our help with a mission-aligned technological solution, DMI always begins with the people...

Everyone is talking about creating a composable architecture for your business. Daryl Plummer, VP, Distinguished Analyst & Gartner Fellow, notes...

Guest post by Lidia Romero, Account Director at DMI Global travel demand has reached its highest level since the pandemic’s...

The evolution of healthcare and its delivery has increased in pace substantially, well before the COVID-19 pandemic. One of the...

Change seems to be our new bedfellow in both our lives and the business world. While we continue to strive...

We are all too aware of the common patient-provider interaction. The most common scenario is the provider asking a question...

Today’s largest original equipment manufacturers (OEMs) in the automotive industry push over-the-air (OTA) software updates to 2 to 5 million...

The Department of Defence and other federal agencies have challenges when it comes to their IT...

Guest Post by Erin Krieger, Creative Director at DMI Your brand is the face, voice, and culture of your organization,...

Managed services have been crucial for many organizations, helping them run efficiently and embrace new technology without getting distracted from...

For retailers, “change” and “innovation” have historically been words only whispered in their halls and conference rooms – aspirations that...

The fourth industrial revolution, the blurring of boundaries between the physical, digital, and biological worlds, stands on the shoulders of...

The supply chain is a little like the lyrics of a song that say “(You) only miss the sun when...

Revenue teams are always buzzing about metrics that align with new customers.  “What’s our acquisition rate?”  “What’s our number of...

At one point in time, technology drove an organization’s strategy. Companies did their best to choose platforms that would provide...

Market disruption isn’t new in the financial services industry. It has, thanks to a number of technological factors, accelerated significantly....

As the existence and usefulness of recommendation engines have moved from the cutting edge of data science to the mainstream,...

Guest Post by Timo Loescher, Director, Strategy & Presales at DMI Building a strategy around digital transformation is a bold...

Guest Post by Timo Loescher, Director, Strategy & Presales at DMI It can appear that every company is currently undergoing...

For as long as there has been commerce, vendors have been considering how to present their merchandise to potential customers....

According to a recent study, global revenue for travel and tourism decreased by 34.7% during 2020. In 2021, the industry...

The benefits of being able to quickly and easily share healthcare data between providers are plentiful. Not only can it...

To say that the last decade has been a challenge for brick-and-mortar retailers is something of an understatement. Not only...

Globally, the number of mobile devices in 2020 stood at 14.02 billion, and by 2024, it is projected that the...

It’s no wonder that physicians are getting burnt out at increasingly higher rates. They work long hours and often feel...

Provider organizations, payer organizations, and healthcare companies typically use legacy IT business models. While these systems are traditionally reliable, they’re notoriously...

Recent advancements around the Internet of Medical Things (IoMT), medical devices, smart sensors, device manufacturing, and big data technologies have...

Amazon has set a high bar for everyone in the eCommerce and retail space. Consumers now expect free and fast...

Presently, every time you buy a new car, one of the first questions that arise is, “What can this thing...

Artificial intelligence and related concepts like autonomous robots are experiencing significant progress in recent years. Bots can perform tasks today...

There are many claiming that the last two years shook the retail industry, causing massive changes to brick and mortar...

Customer experience is top of mind for banking and financial services leaders. In the 2020 Digital Banking Report survey, financial...

Patient experience is critical to overall success in healthcare. Positive experiences can lead to an increased likelihood of better clinical...

Is the EV industry finally getting the support it needs from the community? It does raise awareness, but not without...

Imagine never again having to manually register your vehicle, punch in a keycode at a security gate, or stop at...

If there is an industry that understands the restrictions that come with legacy infrastructure and monolithic applications, it’s the banking...

Blockchain technology is not new. The idea of an immutable record was first created in 1991 when two researchers wanted...

The concept of digital transformation is about more than embracing modern technology. Through the careful integration of digital resources into...

While it’s certainly true that the pharma industry thrives on innovation, it’s also fair to say that it can certainly...

To be competitive, organizations need to realize the full potential of end-to-end automation. The term for unifying different technologies, platforms,...

Technology evolution in the healthcare industry is happening more rapidly than it has in the entire history of the sector....

When operating an organization in the 21st century, digital transformation has caused us to learn how to deal with disruption....

At its core, digital transformation is the process of integrating forward-thinking technology into all areas of an organization — something...

Regardless of its size or complexity, any state or local government can benefit from digital transformation. For starters, modernizing legacy...

One of the major issues with legacy IT systems is that they ultimately end up costing organizations far more money...

For years, everyone knew that a push towards digital services has been on the horizon for private businesses and government...

One of the major reasons why digital transformation is so important is because it helps bring an organization from the...

Industry 4.0 has been called many things, including “The Fourth Industrial Revolution.” While the technology behind this level of digital...

It wasn’t too long ago that people were asking when cars would drive themselves. Now, autonomous cars are becoming a...

The Internet of Medical Things (IoMT) poses unique technological challenges on two fronts: engineering and data science.  All use cases...

Digital transformation is a pivotal change sweeping various industries, but its impact is perhaps most acutely felt in transportation. As...

The story of the Eastman Kodak Company is a cautionary tale for today’s businesses, including the insurance industry. Founded in...

Disruptors and changing federal requirements and guidelines are making it a “transform or die” environment for insurance providers and healthcare...

Just about everything in our economy has experienced some sort of change during the COVID-19 pandemic, and commerce is no...

Change is coming to the world of insurance. Learning that lesson requires looking at the insurance products and services that...

The global online travel agent market declined from $744.7 billion in 2019 to $595.8 billion in 2020 at a rate...

It is widely anticipated that airports will transition to touchless technology at a much quicker rate as a result of...

After a dramatic year for the hospitality ecosystem, global travel demand is at its highest since the beginning of the...

The way we travel is constantly evolving.  Just a decade ago, if you wanted to go on a vacation, your...

If you had to make a list of some of the industries that have been heavily impacted by the ongoing...

A major component of digital transformation for many organizations is migrating to the cloud. Even when only a part of...

There was a time when retail was relatively straightforward. Sure, a business would need to be concerned about inventory and...

The buzz for years has been around the imminent demise of brick-and-mortar stores, making room for online shopping experiences. Yet,...

Before many of us knew much about the Internet of Medical Things (IoMT), which is in essence connected medical devices,...

COVID-19 didn’t invent work from home, nor did it create mobility tools for businesses. In truth, mobility management isn’t an...

Fall is a wonderful time of year. The leaves begin to change, football season starts and the holidays are just...

Since 2000, over 790,000 mergers and acquisitions (M&A) have been announced worldwide, reaching a known value of over $57 trillion....

In light of the recent rise in ransomware attacks, The National Institute of Standards and Technology (NIST) has developed new,...

“Many government CIOs say their digital initiatives are maturing, but they often confuse progress with maturity,” according to Gartner. “[They]...

In 1848, California and the entire United States were changed forever following the discovery of a global natural currency: gold!...

The world changed in 2020. The rapid spread of COVID-19 and the subsequent shutdown and restrictions altered nearly everything about...

As previously discussed, detection is one part of defending against cyber threats within industrial automation control systems (IACS). After cybersecurity...

In this ever-changing world, the evolution of technology for enterprises and large businesses in Industrial Controls is growing rapidly. With...

At its core, cloud governance refers to a necessary framework that helps users make the most out of their cloud...

Even when a commerce enterprise isn’t looking at extreme platform challenges, the solution used to power this crucial part of...

Your contact center is one of the earliest touchpoints a customer has with your brand. A center supports customer interactions...

Business optimization is a recurring theme, no matter a company’s industry or size, and requires a constant dose of reinvention...

JBS Foods — one of the world’s largest suppliers of meat including beef, mutton and pork — recently suffered a...

Every day, more and more companies are moving their intellectual property and data to the cloud and taking precautions to...

For many businesses, cybersecurity is an abstraction that exists in the virtual world. Visualizing its impact in the physical realm...

Artificial Intelligence (AI) is the epitome of promise and excitement in technological advancements. We live in an era of unprecedented...

The technology behind traffic lights, hospital infrastructure, building operations and more is part of what is known as an Industrial...

On May 7, 2021, a major US energy transportation company known as Colonial Pipeline experienced a ransomware attack. This news...

One of the most important things to understand about the fast-paced modern era we’re now living in is that, while...

Recently, the Harvard Business Review examined more than 1,300 businesses that reported investing more than $100 billion in digital reinvention...

While most companies have adopted a digital-first business strategy or plan to do so, making a full-scale digital transformation is...

When people think of mobile devices, they often just think of smartphones. But “mobile” can refer to any device with...

Digital optimization is the process of using technology to improve existing operating processes and business models. It belongs at the...

Earlier this month, Gartner published the 2021 edition of the Magic Quadrant for Managed Mobility Services, Global. In it, DMI...

  The Magic of Personalization  Do you remember the first time you got a pop up on your phone letting...

As a marketer maybe I pay a little more attention to how brands are reaching their customers. However, you don’t...

We live in a time where we’re inundated with advertisements and brand messages throughout our day. From those social ads...

Personalization can seem like a daunting initiative to take on, but it has been done by many others before you...

In my previous blog post, I shared the story of how my plans for Christmas in 2020 were abruptly halted...

DMI is excited to announce that Mike Graziano recently joined our team as SVP Global Sales & Alliances, Digital Commerce....

Covid-19 has impacted nearly every industry, business and individual. It has forced large and small organizations alike to question how...

The MACH Alliance was launched in June 2020 and is rooted in the common belief that the interoperability and open...

This year has been unique and challenging for everyone as the global pandemic has forced us to adapt to new...

It is widely accepted that patient engagement is an important focus for our NHS. It is critical to achieve better...

The COVID-19 pandemic has changed the way we live and the way we work for the foreseeable future. Many workplaces...

The global pandemic has changed the way we work, socialize, and do business—and some of those changes are here to...

Healthcare companies have almost limitless opportunities to use digital tools to improve business outcomes. But it’s all beside the point...

Decisions about design patterns and dependencies can have a profound impact on the success of your move to cloud commerce....

Though all global industries are facing new pressures in light of COVID-19, the pharma and biotech sectors are feeling the...

Restrictions on retailing are starting to ease as government officials and public health experts gain more insight into the risks...

You don’t have to wait months or years to add automation to your supply chain. Many repetitive supply chain tasks...

Getting work done remotely gets more attractive every year, thanks to improvements in mobile device capabilities and expansion of network...

An elastic, cloud-based commerce environment has the potential to improve customer engagement and enhance website performance. …

A headless commerce system is a marvel of flexibility. You start by building an ideal frontend platform —the “head” that...

Business teams face huge pressure to build engaging mobile apps that will improve their customer experience, attract consistent feedback and...

It seems easy at first. People convene Zoom meetings from their living rooms and share documents on Microsoft Teams. But...

A headless architecture provides expansive options to fine-tune your customer experience. But flexibility has a cost: It takes a lot...

Moving to cloud-based commerce technologies requires learning new skills and mastering more nimble development methodologies. …

The value of remote work became clear as a health emergency spanned the globe. And it’s a fair bet that...

This is the third in a three-part blog series about the use of Magento. …

This is the third in a series of blogs about improving your call center. …

Shifting from a legacy commerce platform to cloud-based technologies requires a deft balance of skills, technologies and cost considerations. A...

Accelerated time-to-market is one of the best things about headless commerce. …

Cloud-native development can drive a wealth of business value — if you utilize the correct strategy. …

For all the terabytes of customer data brands collect around the clock, creating a personalized shopping experience can feel like...

This is the second in a series of blogs about improving your call center. …

This is the second in a three-part blog series about the use of Magento. …

When a company first decides to move their commerce platform and supporting toolsets to the cloud, they typically focus most...

In an era where customer expectations are at an all-time high, the role of advanced call center technology cannot be...

You can’t avoid every bump in the road to modernizing your e-commerce infrastructure. But you can anticipate the most common...