Posts Archive

Blog Post

April 6, 2020

Apr 6, 2020

4 Biggest Challenges of Personalization in Digital Commerce

For all the terabytes of consumer data brands collect around the clock, the personalization of shopping experiences can feel like an elusive goal. Every time your mobile device delivers an ad for...

Blog Post

April 1, 2020

Apr 1, 2020

What to Do First When Upgrading Your Call Center in a Crisis

This is the second in a series of blogs about improving your call center. When a hospital, clinic or medical practice gets flooded with calls from worried patients, it’s only natural to think...

Blog Post

March 30, 2020

Mar 30, 2020

Why Enterprises Need a Partner to Get the Most out of Magento

This is the second in a three-part blog series about the use of Magento. Magento Commerce has some of the world’s best tools for creating best-in-class customer experiences that can give...

Blog Post

March 20, 2020

Mar 20, 2020

Top 7 Things to Watch When Moving from a Legacy Commerce Platform to the Cloud

When a company first decides to move their commerce platform and supporting toolsets to the cloud, they typically focus most of their attention on deciding what type of cloud (private/public) and...

Blog Post

March 19, 2020

Mar 19, 2020

How to Improve Your Call Center Today

It happens to every hospital or healthcare provider: A crisis or emergency erupts and suddenly patients are calling in droves with urgent questions — overwhelming your patient-care staff. You know...

Blog Post

March 5, 2020

Mar 5, 2020

6 Things to Avoid in Your Headless Commerce Journey

You can’t avoid every bump in the road to modernizing your e-commerce infrastructure. But you can anticipate the most common roadblocks, wrong turns and traffic jams. E-commerce modernization...

Blog Post

February 27, 2020

Feb 27, 2020

How Headless Commerce and Magento Produce Amazing Shopping Experiences

This is the first in a three-part blog series about the use of Magento. Headless commerce is changing the face of digital commerce because it allows companies to craft experiences that customers...

Blog Post

February 26, 2020

Feb 26, 2020

Why it Pays to Transform Your Thinking about Data and Privacy

People need control over their data and transparency about how organizations use it. That’s the mindset companies must adopt in the new age of consumer privacy. On the surface, it seems like a...

Blog Post

January 31, 2020

Jan 31, 2020

Cracking the Code on Fan Engagement

In an age where consumers are in control, brands have to work harder than ever to cut through the noise to reach their consumers. Then they must also engage their audience in meaningful ways to earn...

Blog Post

January 30, 2020

Jan 30, 2020

Why Blockchain May Prove Essential to GDPR Compliance

Blockchain may turn out to be the killer app for GDPR compliance in the 2020s. How so? Well, blockchain creates a secure way to track the provenance of digital transactions. That aligns well with...

Blog Post

January 28, 2020

Jan 28, 2020

Digital Twins: Mining the Potential of Real-Time Modeling

The appeal of a digital twin is obvious: You deploy a digital model that mimics real-world behavior — detecting inefficiencies, optimizing performance and learning to improve in real...

Blog Post

January 27, 2020

Jan 27, 2020

DMI Digital Leader Award – Alex Spinelli, LivePerson

Creating AI-Powered Conversational Interfaces for the World’s Largest Brands Tell us about the LivePerson mission. Our mission is to make life easier for people and brands though trusted...

Blog Post

January 24, 2020

Jan 24, 2020

NRF2020: They Don’t Call it The Big Show for Nothing

My Impressions of the 15th NRF Expo and Show As a technology professional focused on retail and commerce, this was my 15th NRF Expo and Show (but who is counting?). The venue is, of course,...

Blog Post

January 16, 2020

Jan 16, 2020

3 Ways that GDPR Makes Life Better for Everyone

These days, it’s clear that the benefits of GDPR (the European Union’s General Data Protection Regulation) far outweigh the costs. It wasn’t always this way. Remember the mad scramble in the...

Blog Post

January 15, 2020

Jan 15, 2020

Predicting Customer Intent: It’s All About Impact

Using predictive algorithms in customer care poses a challenge you might not anticipate: Accurate predictions don’t automatically generate better business outcomes. When you’re automating...

Blog Post

January 8, 2020

Jan 8, 2020

Why Convergence Will be the Make-or-Break Technology Trend of the 2020s

They all have to come together — people and data, assets and inventions. The 2020s will bring technologies like digital twins, swarm intelligence and virtual/augmented reality into the mobile...

Blog Post

January 2, 2020

Jan 2, 2020

3 Strategic Keys to Driving Speed-to-Value in Agile Product Development

It’s not enough to produce speed and value in Agile product development. You have to provide speed TO value. Making that happen requires a sound strategic footing. You have to understand why...

Blog Post

December 31, 2019

Dec 31, 2019

DMI Digital Leader Award — Pasquale Forletta, General Motors

Leveraging AI to Get Vehicles to Market Quickly and Safely Tell us about your work at General Motors. I’m proud to have worked at General Motors for 26 years. I recently began a new role...

Blog Post

December 30, 2019

Dec 30, 2019

3 Questions to Ask Before Switching from Waterfall to Agile Development

You have to be Agile these days. That’s what all the Agile true believers say. But those are just words if you’ve used waterfall methodologies for years. Perhaps you’ve suffered through a...

Blog Post

December 20, 2019

Dec 20, 2019

Why AI will Drive These 4 Crucial IoT Trends in the 2020s

The internet of things (IoT) is a complex expression of a simple idea: connecting a sensor to the internet in any time or place where it’s useful. But there’s one formidable challenge: How do...

Blog Post

December 19, 2019

Dec 19, 2019

AI: A Look Back And Where It’s Going

As the decade ends, we are witnessing a tremendous acceleration in the utility and capability of artificial intelligence and machine learning as business tools. This trend will only continue as the...

Blog Post

December 17, 2019

Dec 17, 2019

Why the Automotive Sector Must Become More Proactive About Technology Strategy in the 2020s

Automakers face nonstop demands to embrace new technologies. One year, it’s smartphone integration. The next year, it’s big data. Then it’s artificial intelligence and machine learning...

Blog Post

December 9, 2019

Dec 9, 2019

How Retailers Can Avoid the Pitfalls of Adopting Next-Generation Technologies

Artificial intelligence can help retailers craft remarkable customer experiences. Natural language processing can improve customer service and spare employees from boring, repetitive...

Blog Post

December 4, 2019

Dec 4, 2019

DMI Digital Leader Award — Dave Feldman, Takeda Digital Products Lead

Partnering to Deliver Better Health and a Brighter Future [caption id="attachment_29413" align="alignright" width="215"] Takeda Digital Products Lead Dave Feldman, left, with DMI's Chris...

Blog Post

November 1, 2019

Nov 1, 2019

3 Ways AI Will Help the U.S. Government in the 2020s

The U.S. government won’t miss out on the wave of artificial intelligence and machine learning (AI/ML) coming in the 2020s. That’s not to say it will be an easy ride. Federal agencies have to...

Blog Post

October 30, 2019

Oct 30, 2019

DMI Digital Leader Award — Rick Griskie, ADESA CIO

Transforming Auto Auctions for the Digital Age What is the ADESA mission? ADESA delivers wholesale vehicle auction solutions to professional car buyers and sellers. From data-driven research tools...

Blog Post

October 23, 2019

Oct 23, 2019

3 Key Factors Driving AI Trends in the 2020s

Artificial intelligence and machine learning (AI/ML) will move out of the shadows and into the mainstream in the 2020s. AT DMI, we’re already seeing these forces at work in our engagements with...

Blog Post

October 10, 2019

Oct 10, 2019

Safeguarding Covered Defense Information

The Department of Defense has made a requirement for all commercial vendors that are doing business to become Cybersecurity Maturity Model compliant, or CMMC. That means all DoD contractors will need...

Blog Post

October 4, 2019

Oct 4, 2019

REthinking Disruption in the Retail Sector

We don’t have to let Amazon write the story of retail disruption anymore. Of course, Amazon’s Prime Day and delivery deals require retailers to adapt. But all retailers now have the potential...

Blog Post

September 20, 2019

Sep 20, 2019

Shaken, Not Stirred: How Geospatial Commerce Can Shake Up the Hospitality Industry

Picture yourself relaxing on the deck of a cruise ship, sipping your drink and enjoying the ocean breezes. When you need another drink, you call up the cruise line’s mobile app and order a refill....

Blog Post

September 17, 2019

Sep 17, 2019

DMI Digital Leader Award — Brian Zempel, Credit First National Association

Digitally Transforming to Build the Bridgestone Brand Describe the Credit First National Association (CFNA) mission. CFNA is proud to be a leader in customer-first payment solutions that earn...

Blog Post

September 14, 2019

Sep 14, 2019

How to Measure Agile Performance — If You Set the Right Priorities

Agile can’t be measured. We hear that a lot from fans of waterfall development. We respectfully disagree. It’s true that waterfall provides excellent metrics for benchmarks like spending...

Blog Post

September 10, 2019

Sep 10, 2019

AI in the Supply Chain: 7 Factors that Affect Success

The evolution of artificial intelligence (AI) and machine learning (ML) is redefining the supply chain. Until recently, digital technologies reduced repetitive tasks and eliminated waste at each...

Blog Post

August 29, 2019

Aug 29, 2019

DMI Digital Leader Award – Mark Greer, Altec

Partnering to Build a Next-Gen Utility Truck Fleet Tell us about the Altec mission. Altec has a 90-year history of providing truck-mounted equipment, such as aerial lifts, cranes, chippers,...

Blog Post

August 22, 2019

Aug 22, 2019

DMI and Crayon Partner to Enhance Customer Experience

DMI is excited to announce our strategic partnership with Crayon Software to become a Microsoft Cloud Solution Provider (CSP) partner. From implementations and migrations to enhancing technology you...

Blog Post

August 20, 2019

Aug 20, 2019

Why Engaging Your Detractors is Pivotal to Transforming Your Business

They’re inevitable. The lone holdout. The eye-rolling cynic. They think they’ve seen it all before. They have to be dragged kicking and screaming into projects they consider...

Blog Post

August 6, 2019

Aug 6, 2019

3 Keys to Understanding the Power of Edge Computing

We need edge computing because faster processors and fatter bandwidth can’t fix everything. Edge technologies run the gamut from smartphones to IoT sensors, location beacons and hyper-converged...

Blog Post

August 5, 2019

Aug 5, 2019

DMI Digital Leader Award – John Heveran, Liberty Mutual Insurance

Creating Digital Personas to Keep that Personal Touch Tell me about your role as Digital Leader. I’m John Heveran, the Senior Vice President and Chief Information Officer of Global Risk Solutions...

Blog Post

August 1, 2019

Aug 1, 2019

Next-Gen Technology is Key For Healthcare To Move Forward

In a recent press release, the consortium of Amazon, Berkshire Hathaway and JP Morgan Chase, announced that they had formed a new healthcare entity called Haven. The consortium aims to solve the...

Blog Post

August 1, 2019

Aug 1, 2019

The Next Big Automotive Revolution is Here

Learn how to Navigate the Evolving Connected Car Ecosystem While the connectivity space is bursting with ideas and new players are entering the automotive ecosystem at record speeds, the concepts...

Blog Post

August 1, 2019

Aug 1, 2019

DMI Digital Leader Award – Captain Michael Dickey, U.S. Coast Guard

Ensuring a Modern and Secure IT Infrastructurefor the U.S. Coast Guard Tell me about your role as a Digital Leader: I am Captain Michael Dickey, Commander, C4IT Service Center, U.S....

Blog Post

July 18, 2019

Jul 18, 2019

DMI Consumer Survey: Amazon Teaches Retailers How to Elevate Customer Experiences

Amazon has spent much of the past two decades teaching us how to shop. Their website, mobile apps, product content, shipping deals and customer service have created high expectations in shoppers’...

Blog Post

July 17, 2019

Jul 17, 2019

Building a Future-Proof System Architecture for Connected Vehicles

Developing connected vehicles requires a two-pronged technology strategy. First, you have to master the integration of apps, devices, data and APIs to suit the connective services of the next few...

Blog Post

July 11, 2019

Jul 11, 2019

Strategic Tips for Optimizing the Path to Purchase

Retailers today have a lot to untangle. Technologies, devices, media platforms and shifting consumer motivations seem to create chaos at every turn. To clarify things, it helps to imagine customers...

Blog Post

July 1, 2019

Jul 1, 2019

5 Critical Tips for Implementing AI in Retail Customer Service

It’s all about the implementation. Retailers and consumers are increasingly open to AI and machine learning. But you have to get it right, which is essential because there are so many ways to get...

Blog Post

June 25, 2019

Jun 25, 2019

DMI Digital Leader Award – Paul Bowman, Wexer

Personalizing the Fitness Experience at Gyms Around the Globe Tell me about your role as a digital leader. I’m the CEO of Wexer, a digital fitness platform that delivers personalized gym services...

Blog Post

May 23, 2019

DMI Digital Leader Award – Paul Whitfield, Federal Railroad Administration

Modernizing Railroad Inspections Tell me about your role as a digital leader. I’m Paul Whitfield, IT Project Manager at the Federal Railroad Administration (FRA) which is an operating...

Blog Post

May 14, 2019

3 Excellent Use Cases for AI in the Financial Sector

Money changes everything, especially when it comes to artificial intelligence. Consider the typical financial professional: whether they’re a banker, broker or insurance agent, they have a strong...

Blog Post

May 7, 2019

Clinical Trials and Insurance: Two Windows on AI’s Impact on Healthcare

Healthcare is one of the frontiers of artificial intelligence breakthroughs. In years to come, advanced learning algorithms will help researchers unravel more of life’s mysteries from strands of...

Blog Post

May 2, 2019

Yes, You Can Use Agile to Transform Your Enterprise

“We don’t do Agile.” “Scrum doesn’t work for us.” “Our CIO needs KPIs.” We get it. You’re not ready to jump on the Agile bandwagon. You don’t think it’s a good fit for your...

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