Insights: Blog Posts

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Blog Post

November 1, 2019

Nov 1, 2019

3 Ways AI Will Help the U.S. Government in the 2020s

The U.S. government won’t miss out on the wave of artificial intelligence and machine learning (AI/ML) coming in the 2020s. That’s not to say it will be an easy ride. Federal agencies have to...

Blog Post

October 30, 2019

Oct 30, 2019

DMI Digital Leader Award — Rick Griskie, ADESA CIO

Transforming Auto Auctions for the Digital Age What is the ADESA mission? ADESA delivers wholesale vehicle auction solutions to professional car buyers and sellers. From data-driven research tools...

Blog Post

October 23, 2019

Oct 23, 2019

3 Key Factors Driving AI Trends in the 2020s

Artificial intelligence and machine learning (AI/ML) will move out of the shadows and into the mainstream in the 2020s. AT DMI, we’re already seeing these forces at work in our engagements with...

Blog Post

October 10, 2019

Oct 10, 2019

Safeguarding Covered Defense Information

The Department of Defense has made a requirement for all commercial vendors that are doing business to become Cybersecurity Maturity Model compliant, or CMMC. That means all DoD contractors will need...

Blog Post

October 4, 2019

Oct 4, 2019

REthinking Disruption in the Retail Sector

We don’t have to let Amazon write the story of retail disruption anymore. Of course, Amazon’s Prime Day and delivery deals require retailers to adapt. But all retailers now have the potential...

Blog Post

September 20, 2019

Sep 20, 2019

Shaken, Not Stirred: How Geospatial Commerce Can Shake Up the Hospitality Industry

Picture yourself relaxing on the deck of a cruise ship, sipping your drink and enjoying the ocean breezes. When you need another drink, you call up the cruise line’s mobile app and order a refill....

Blog Post

September 17, 2019

Sep 17, 2019

DMI Digital Leader Award — Brian Zempel, Credit First National Association

Digitally Transforming to Build the Bridgestone Brand Describe the Credit First National Association (CFNA) mission. CFNA is proud to be a leader in customer-first payment solutions that earn...

Blog Post

September 14, 2019

Sep 14, 2019

How to Measure Agile Performance — If You Set the Right Priorities

Agile can’t be measured. We hear that a lot from fans of waterfall development. We respectfully disagree. It’s true that waterfall provides excellent metrics for benchmarks like spending...

Blog Post

September 10, 2019

Sep 10, 2019

AI in the Supply Chain: 7 Factors that Affect Success

The evolution of artificial intelligence (AI) and machine learning (ML) is redefining the supply chain. Until recently, digital technologies reduced repetitive tasks and eliminated waste at each...

Blog Post

August 29, 2019

Aug 29, 2019

DMI Digital Leader Award – Mark Greer, Altec

Partnering to Build a Next-Gen Utility Truck Fleet Tell us about the Altec mission. Altec has a 90-year history of providing truck-mounted equipment, such as aerial lifts, cranes, chippers,...

Blog Post

August 22, 2019

Aug 22, 2019

DMI and Crayon Partner to Enhance Customer Experience

DMI is excited to announce our strategic partnership with Crayon Software to become a Microsoft Cloud Solution Provider (CSP) partner. From implementations and migrations to enhancing technology you...

Blog Post

August 20, 2019

Aug 20, 2019

Why Engaging Your Detractors is Pivotal to Transforming Your Business

They’re inevitable. The lone holdout. The eye-rolling cynic. They think they’ve seen it all before. They have to be dragged kicking and screaming into projects they consider...

Blog Post

August 6, 2019

Aug 6, 2019

3 Keys to Understanding the Power of Edge Computing

We need edge computing because faster processors and fatter bandwidth can’t fix everything. Edge technologies run the gamut from smartphones to IoT sensors, location beacons and hyper-converged...

Blog Post

August 5, 2019

Aug 5, 2019

DMI Digital Leader Award – John Heveran, Liberty Mutual Insurance

Creating Digital Personas to Keep that Personal Touch Tell me about your role as Digital Leader. I’m John Heveran, the Senior Vice President and Chief Information Officer of Global Risk Solutions...

Blog Post

July 18, 2019

Jul 18, 2019

DMI Consumer Survey: Amazon Teaches Retailers How to Elevate Customer Experiences

Amazon has spent much of the past two decades teaching us how to shop. Their website, mobile apps, product content, shipping deals and customer service have created high expectations in shoppers’...

Blog Post

July 17, 2019

Jul 17, 2019

Building a Future-Proof System Architecture for Connected Vehicles

Developing connected vehicles requires a two-pronged technology strategy. First, you have to master the integration of apps, devices, data and APIs to suit the connective services of the next few...

Blog Post

July 11, 2019

Jul 11, 2019

Strategic Tips for Optimizing the Path to Purchase

Retailers today have a lot to untangle. Technologies, devices, media platforms and shifting consumer motivations seem to create chaos at every turn. To clarify things, it helps to imagine customers...

Blog Post

July 1, 2019

Jul 1, 2019

5 Critical Tips for Implementing AI in Retail Customer Service

It’s all about the implementation. Retailers and consumers are increasingly open to AI and machine learning. But you have to get it right, which is essential because there are so many ways to get...

Blog Post

June 25, 2019

Jun 25, 2019

DMI Digital Leader Award – Paul Bowman, Wexer

Personalizing the Fitness Experience at Gyms Around the Globe Tell me about your role as a digital leader. I’m the CEO of Wexer, a digital fitness platform that delivers personalized gym services...

Blog Post

May 23, 2019

DMI Digital Leader Award – Paul Whitfield, Federal Railroad Administration

Modernizing Railroad Inspections Tell me about your role as a digital leader. I’m Paul Whitfield, IT Project Manager at the Federal Railroad Administration (FRA) which is an operating...

Blog Post

May 14, 2019

3 Excellent Use Cases for AI in the Financial Sector

Money changes everything, especially when it comes to artificial intelligence. Consider the typical financial professional: whether they’re a banker, broker or insurance agent, they have a strong...

Blog Post

May 7, 2019

Clinical Trials and Insurance: Two Windows on AI’s Impact on Healthcare

Healthcare is one of the frontiers of artificial intelligence breakthroughs. In years to come, advanced learning algorithms will help researchers unravel more of life’s mysteries from strands of...

Blog Post

May 2, 2019

Yes, You Can Use Agile to Transform Your Enterprise

“We don’t do Agile.” “Scrum doesn’t work for us.” “Our CIO needs KPIs.” We get it. You’re not ready to jump on the Agile bandwagon. You don’t think it’s a good fit for your...

Blog Post

May 1, 2019

Auto Parts: Using AI Components to Drive Cohesive Owner Experiences

Years from now, cars will drive themselves. But car owners won’t have to wait that long to enjoy the benefits of learning algorithms. We already have the tools to create digital assistants to...

Blog Post

April 25, 2019

Apr 25, 2019

Why Your Cloud Strategies and IT Strategies Will Merge (If They Haven’t Already)

Cloud strategy used to mean deciding where to put your data and apps — in private, public or hybrid clouds. And IT strategy meant folding cloud capabilities into a wider program to use computing...

Blog Post

April 23, 2019

Apr 23, 2019

How AI Improves Safety and Efficiency in the Federal Government

Artificial intelligence and machine learning algorithms are helping the U.S. government deliver better results to taxpayers. Two use cases — worker safety and equipment maintenance — showcase...

Blog Post

April 19, 2019

Apr 19, 2019

DMI Digital Leader Award – John Enggren, Grants.gov

Streamlining Grant Applications for the U.S. Department of Health and Human Services Tell me about your role as a digital leader? I am John Enggren, Director of Grants.gov. I lead a staff that...

Blog Post

April 18, 2019

Apr 18, 2019

The Public Sector is Embracing the Cloud

Government agencies are ramping up their commitments to the cloud. That’s an important trend for enterprises with government contracts. After all, public-spending accounts for more than...

Blog Post

April 9, 2019

Apr 9, 2019

Transform Your Enterprise through AI

We know what it’s like to introduce cognitive computing to a large organization. You’re 12 years old again, walking into an amusement park. It’s overwhelming: Thrill rides to the left,...

Blog Post

April 5, 2019

Apr 5, 2019

Next-Gen Technology is Key For Healthcare To Move Forward

In a recent press release, the consortium of Amazon, Berkshire Hathaway and JP Morgan Chase, announced that they had formed a new healthcare entity called Haven. The consortium aims to solve the...

Blog Post

April 2, 2019

Apr 2, 2019

5 Tips To Effectively Market For Higher Education

Each and every day universities across the globe are introducing innovative programs to increase the employability of students. Universities have the resources to deliver these cutting-edge programs,...

Blog Post

March 28, 2019

Mar 28, 2019

Disruption Management: Why it’s so Crucial to the Smart-Travel Ecosystems of the Future

Disruption management will be one of the core functions of smart-transportation initiatives connecting travel providers and people on the move. Why? Because everybody with a place to go gets...

Blog Post

March 26, 2019

Mar 26, 2019

DMI Digital Leader Award – Captain Michael Dickey, U.S. Coast Guard

Ensuring a Modern and Secure IT Infrastructure for the U.S. Coast Guard Tell me about your role as a Digital Leader: I am Captain Michael Dickey, Commander, C4IT Service Center, U.S. Coast...

Blog Post

March 21, 2019

Mar 21, 2019

Driving Digital Innovation in Cambodia

We interviewed Gary van Broekhoven, Head / VP of CX, DMI International, about his recent work in the DMI offices in Cambodia. Read on for his thoughts on where the program is headed. Begin at...

Blog Post

March 19, 2019

Mar 19, 2019

AI and the Unused Data in Financial Services

Changing the Customer Experience Through AI and Data There are certain life events that alter an individual’s financial and personal life. Life-changing events such as marriage, the birth of...

Blog Post

March 14, 2019

Mar 14, 2019

DMI Digital Leader Award – Will Broome, Ubamarket CEO and Founder

Reimagining the In-Market Shopping Experience Tell me about your role as a Digital Leader. I'm the CEO and founder of Ubamarket. Ubamarket is a household name in the UK. Tell me about how this...

Blog Post

March 13, 2019

Mar 13, 2019

Service Stacks with 5G & AI the Winning Strategy at MWC19

Single-tech solutions have dominated the showroom floor at Mobile World Congress over the past couple of years. Think biometric scanners or beacons for indoor positioning and you get the picture....

Blog Post

February 28, 2019

Feb 28, 2019

Smart Airports: Why a User-Centered Strategy is So Crucial to Driving Value

Making an airport smart is a mind-bending proposition. Travelers, airlines, retailers and security teams come together in a setting that mixes elements of municipalities and shopping malls. All...

Blog Post

February 20, 2019

Feb 20, 2019

Mobile Devices the Next Frontier in Clinical Trials

Clinical trials will remain a mainstay for regulatory approval, but, thankfully, we can now leverage technology to help streamline the patient experience and data collection, saving precious time and...

Blog Post

February 11, 2019

Feb 11, 2019

Build a Digital Island as a Haven for Digital Transformation

Tech startup founders don’t ask for permission before disrupting an industry. They see an opportunity and find ways to cash in on it. Compare that to the typical enterprise environment. The CEO...

Blog Post

February 8, 2019

Feb 8, 2019

Digital Personas: Getting to Segment of One

A digital persona uses data, machine learning and networked devices to tailor messages and experiences to specific kinds of buyers and users. At DMI, we’re big believers in digital personas because...

Blog Post

February 8, 2019

Feb 8, 2019

4 Make-or-Break Transportation Issues for Smart-Cities Projects

A city is more than a network of streets, boulevards and back alleys. Even so, the most pressing municipal challenges often start at street level — getting people where they want to go to work,...

Blog Post

January 24, 2019

Jan 24, 2019

DMI Digital Leader Award Winner – Roger McCann of Community Action Kentucky (CAK)

Business Transformation for Those Who Lend a “Hand Up” Tell me about your role as a digital leader: I'm the Executive Director at Community Action Kentucky, Inc. (CAK). Tell me about...

Blog Post

January 8, 2019

Jan 8, 2019

Why Natural Language Understanding is so Pivotal to the Evolution of Voice Technologies

The next phase of voice technology is natural language understanding (NLU), which uses AI, machine learning and data science to place vocal cues in the context of people’s lives. Today’s voice...

Blog Post

December 31, 2018

Dec 31, 2018

What’s Next for the Automotive Industry: AutoMobili-D 2019 Predictions

Autonomous vehicles are shaping up to be the future of the automotive industry. Automakers across the Motor City are gearing up for the transformation, racing to be the first to dramatically shake...

Blog Post

December 27, 2018

Dec 27, 2018

DMI’s Year in Review – The Best of 2018

As we head into the last few days of 2018, we can’t help but look back on the last 12 months with such pride in our team. From organizational milestones to office ribbon cuttings and receiving...

Blog Post

December 26, 2018

Dec 26, 2018

Top Automotive Trends for 2019

It’s no secret that the future of connected vehicles is set to dramatically change the way we work and play beginning as early as 2019. OEMs are already talking about the next generation of...

Blog Post

December 24, 2018

Dec 24, 2018

Change is Inevitable – How Leaders Can Make It Incredible

In today’s corporate America, to avoid change and become satisfied or complacent in success is to hasten the demise of your business. Successful and innovative organizations tend to embrace change...

Blog Post

December 20, 2018

Dec 20, 2018

Customer-Driven: Building Relationships to Ensure Customer Success

Whether you’re interacting directly with clients or not, we all play a part in their success. To us DMIers, being customer driven is more than just offering customers what they want and how they...

Blog Post

December 14, 2018

Dec 14, 2018

From Automotive Manufacturer to Smart Mobility Service Provider

The surge of new players entering the connected and autonomous space is not only shifting the way the automotive industry operates, but creating a new wave of opportunities in the connectivity...

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