INSIGHTS: BLOG POSTS

Any organization that has had to simultaneously tap multiple managed services vendors knows the challenges that come with such an [...]

The insurance industry is undergoing rapid change, with emerging risks like ESG, cryptocurrency, and cybersecurity intersecting with systemic challenges such [...]

Combining Technical Capabilities with Business Perspectives to Enable Underwriting Craftmanship for Complex Risks In our last post, we discussed low-complexity [...]

As the insurance industry evolves, underwriting organizations are under pressure to make more informed decisions and stay competitive in the [...]

How a Strong Data Foundation Fuels Your Underwriting Innovation Strategy As the insurance industry evolves, it is becoming more crucial [...]

A look across the post-pandemic healthcare landscape underscores this reality: Public health is the product of an integrated -- [...]

Meaningful member engagement that puts the customer's needs first is foundational to any effort to increase adherence to care plans.  [...]

As a health insurer advances its care quality and engagement strategy beyond correcting immediate health conditions toward long-term preventative [...]

Ask insurance payers if they would rather cover preventative care or reactive treatment and they’ll tell you (kindly, of course) [...]

In part 1 of this series we talked about the evolving state of complex P&C insurance risk management. In [...]

While risk management is at the core of any property and casualty (P&C) insurance company, the rapid pace of [...]

Patient noncompliance is a costly reality that insurance payers are all too familiar with. Foregoing annual wellness exams and physicals, [...]

In the Pharma and Life Sciences sector, mobile applications have the potential to unlock efficiencies, increase revenue streams and drive [...]

In the latest episode of DMI’s podcast Beyond DigitaI, Amy Barger, DMI’s Vice President of Digital Business Solutions, and Josh [...]

Advances in automation capabilities, artificial intelligence, and machine learning are providing insurers new opportunities to reduce their loss ratios through [...]

The leaders in your insurance organization may understand why a product measurement strategy is critical to maximizing the impact of [...]

Let’s say your insurance organization has just embarked on a months-long agile journey to create a customer-facing digital product, such [...]

For years, digital transformation has been the go-to term for government modernization efforts. But it is now time that [...]

Our experience at DMI has shown that Pharma and Life Sciences companies in the middle of a digital transformation wrestle [...]

Business executives generally view digital transformation as an opportunity to accelerate growth and drive revenue and profitability. Many times, though, [...]

As fears of a recession grow amid continuing supply chain issues and rising inflation, businesses in the retail and eCommerce [...]

Traditionally, Healthcare, Pharmaceutical and Life Science companies develop software using a “Waterfall” model. Under the Waterfall model, every stage [...]

Let’s say you lead an underwriting organization that wants to shift its focus from growth to profitability. There are certainly [...]

End-user experience is critical to the success of every business. For example, almost 90% of people say they won't shop [...]

State and local governments provide essential citizen services, operate and maintain critical infrastructure, and process and store sensitive personal [...]

The promise of digital transformation is reshaping the business world across all sectors, including the insurance industry. In practice, though, [...]

When it comes to brand building, content is key. But how do you know if the content you're producing [...]

At the Detroit International Auto Show on Wednesday, Sept. 14, Joe Bannon, DMI’s Global Vice President of Business Development, led [...]

Consumers have unlimited choice when it comes to which brands to engage with—and the power is in their hands. They [...]

What if a $50 temperature sensor placed in government-owned buildings could save millions of dollars on preventative maintenance? What if [...]

Let’s say your federal agency is embarking on a digital transformation project. The RFP is out. The proposals are coming [...]

Digital transformation is not a one-size-fits-all proposition. To gain the benefits and experience growth, organizations don't need to completely rebuild [...]

The Fourth Industrial Revolution has impacted every industry around the globe. Even though corporate and back office services have profited [...]

The new reality of remote and hybrid work means companies are seeing their device lifecycle management complicated by new logistical [...]

Many of the indications of an economic downturn are in front of us. Rising interest rates, drops in consumer spending, [...]

Today’s automotive manufacturers know all too well the global disruptions that put their traditional growth strategies at risk. To name [...]

Modernizing legacy applications build a government agency’s ability to be resilient and agile in the face of disruption. For over [...]

With cyber risk for state and local governments remaining top of mind, digital leaders within these entities are looking to [...]

From 2023 through 2030, the global managed services market is expected to grow at a compound annual growth rate of 13.6%, [...]

As government agencies and Department of Defense (DoD) systems obtain Authorization to Operate (ATOs) for their systems, agencies require system [...]

When considering digital transformation initiatives, companies have plenty to consider. How will they reach their business goals? Will new technologies [...]

Over the last decade, DMI has proven to be a trustworthy partner to state and local government authorities, assisting with [...]

We believe you can read between the lines of 2022 Gartner® Magic Quadrant™ for Managed Mobility Services, Global and you [...]

Guest Post by Timo Loescher, Director, Strategy & Presales at DMICo-authored by Sara Trempe, UX Architect and Managing Consultant, Digital [...]

For the seventh year, DMI has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Managed Mobility [...]

Resourcing is top of mind for many companies, including financial and insurance service (FIS) organizations. The Great Resignation has made [...]

As federal agencies embrace cloud technology and automation tools, there is understandable excitement for how processes and workflows can be [...]

If you’re a state or local government leader considering a digital transformation project, you might be wondering what the journey–from [...]

When partners in the public sector need our help with a mission-aligned technological solution, DMI always begins with the people [...]

Everyone is talking about creating a composable architecture for your business. Daryl Plummer, VP, Distinguished Analyst & Gartner Fellow, notes [...]

Guest post by Lidia Romero, Account Director at DMI Global travel demand has reached its highest level since the pandemic’s [...]

The evolution of healthcare and its delivery has increased in pace substantially, well before the COVID-19 pandemic. One of the [...]

Change seems to be our new bedfellow in both our lives and the business world. While we continue to strive [...]

We are all too aware of the common patient-provider interaction. The most common scenario is the provider asking a question [...]

Today’s largest original equipment manufacturers (OEMs) in the automotive industry push over-the-air (OTA) software updates to 2 to 5 million [...]

The Department of Defence and other federal agencies have challenges when it comes to their IT [...]

Guest Post by Erin Krieger, Creative Director at DMI Your brand is the face, voice, and culture of your organization, [...]

Managed services have been crucial for many organizations, helping them run efficiently and embrace new technology without getting distracted from [...]

For retailers, “change” and “innovation” have historically been words only whispered in their halls and conference rooms – aspirations that [...]

The fourth industrial revolution, the blurring of boundaries between the physical, digital, and biological worlds, stands on the shoulders of [...]

The supply chain is a little like the lyrics of a song that say “(You) only miss the sun when [...]

Revenue teams are always buzzing about metrics that align with new customers.  “What’s our acquisition rate?”  “What’s our number of [...]

At one point in time, technology drove an organization’s strategy. Companies did their best to choose platforms that would provide [...]

Market disruption isn’t new in the financial services industry. It has, thanks to a number of technological factors, accelerated significantly. [...]

As the existence and usefulness of recommendation engines have moved from the cutting edge of data science to the mainstream, [...]

Guest Post by Timo Loescher, Director, Strategy & Presales at DMI Building a strategy around digital transformation is a bold [...]

Guest Post by Timo Loescher, Director, Strategy & Presales at DMI It can appear that every company is currently undergoing [...]

For as long as there has been commerce, vendors have been considering how to present their merchandise to potential customers. [...]

According to a recent study, global revenue for travel and tourism decreased by 34.7% during 2020. In 2021, the industry [...]

The benefits of being able to quickly and easily share healthcare data between providers are plentiful. Not only can it [...]

To say that the last decade has been a challenge for brick-and-mortar retailers is something of an understatement. Not only [...]

Globally, the number of mobile devices in 2020 stood at 14.02 billion, and by 2024, it is projected that the [...]

It’s no wonder that physicians are getting burnt out at increasingly higher rates. They work long hours and often feel [...]

Provider organizations, payer organizations, and healthcare companies typically use legacy IT business models. While these systems are traditionally reliable, they’re [...]

Recent advancements around the Internet of Medical Things (IoMT), medical devices, smart sensors, device manufacturing, and big data technologies have [...]

Amazon has set a high bar for everyone in the eCommerce and retail space. Consumers now expect free and fast [...]

Presently, every time you buy a new car, one of the first questions that arise is, “What can this thing [...]

Artificial intelligence and related concepts like autonomous robots are experiencing significant progress in recent years. Bots can perform tasks today [...]

There are many claiming that the last two years shook the retail industry, causing massive changes. Those statements are only [...]

Over eight out of 10 federal executives believe that collaboration between humans and machines is critical to future innovation. Yet, [...]

Customer experience is top of mind for banking and financial services leaders. In the 2020 Digital Banking Report survey, financial [...]

Patient experience is critical to overall success in healthcare. Positive experiences can lead to an increased likelihood of better clinical [...]

Is the EV industry finally getting the support it needs from the community? Apparently, but not without a few bumps [...]

Imagine never again having to manually register your vehicle, punch in a keycode at a security gate, or stop at [...]

If there is an industry that understands the restrictions that come with legacy infrastructure and monolithic applications, it’s the banking [...]

Blockchain technology is not new. The idea of an immutable record was first created in 1991 when two researchers wanted [...]

The concept of digital transformation is about more than embracing modern technology. Through the careful integration of digital resources into [...]

While it’s certainly true that the pharma industry thrives on innovation, it’s also fair to say that it can certainly [...]

To be competitive, organizations need to realize the full potential of end-to-end automation. The term for unifying different technologies, platforms, [...]

Technology evolution in the healthcare industry is happening more rapidly than it has in the entire history of the sector. [...]

When operating an organization in the 21st century, digital transformation has caused us to learn how to deal with disruption. [...]

At its core, digital transformation is the process of integrating forward-thinking technology into all areas of an organization — something [...]

If you had to make a list of some of the major issues facing federal agencies today, lagging technology would [...]

Regardless of its size or complexity, any state or local government can benefit from digital transformation. For starters, modernizing legacy [...]

One of the major issues with legacy IT systems is that they ultimately end up costing organizations far more money [...]

For years, everyone knew that a push towards digital services has been on the horizon for private businesses and government [...]

One of the major reasons why digital transformation is so important is because it helps bring an organization from the [...]

Industry 4.0 has been called many things, including “The Fourth Industrial Revolution.” While the technology behind this level of digital [...]

It wasn’t too long ago that people were asking when cars would drive themselves. Now, autonomous cars are becoming a [...]

The Internet of Medical Things (IoMT) poses unique technological challenges on two fronts: engineering and data science.  All use cases [...]

One of the most important things to understand about digital transformation and software mobility is that you’re talking about a [...]

The story of the Eastman Kodak Company is a cautionary tale for today’s businesses, including the insurance industry. Founded in [...]

Disruptors and changing federal requirements and guidelines are making it a “transform or die” environment for insurance providers and healthcare [...]

Just about everything in our economy has experienced some sort of change during the COVID-19 pandemic, and commerce is no [...]

Change is coming to the world of insurance. Learning that lesson requires looking at the products and services that thrived [...]

The global online travel agent market declined from $744.7 billion in 2019 to $595.8 billion in 2020 at a rate [...]

It is widely anticipated that airports will transition to touchless technology at a much quicker rate as a result of [...]

After a dramatic year for the hospitality ecosystem, global travel demand is at its highest since the beginning of the [...]

The way we travel is constantly evolving.  Just a decade ago, if you wanted to go on a vacation, your [...]

If you had to make a list of some of the industries that have been heavily impacted by the ongoing [...]

A major component of digital transformation for many organizations is migration to the cloud. Even when only a part of [...]

There was a time when retail was relatively straightforward. Sure, a business would need to be concerned about inventory and [...]

The buzz for years has been around the imminent demise of brick-and-mortar stores, making room for online shopping experiences. Yet, [...]

Before many of us knew much about the Internet of Medical Things (IoMT), which is in essence connected medical devices, [...]

COVID-19 didn’t invent work from home, nor did it create mobility tools for businesses. In truth, mobility management isn’t an [...]

Fall is a wonderful time of year. The leaves begin to change, football season starts and the holidays are just [...]

Since 2000, over 790,000 mergers and acquisitions (M&A) have been announced worldwide, reaching a known value of over $57 trillion. [...]

In light of the recent rise in ransomware attacks, The National Institute of Standards and Technology (NIST) has developed new, [...]

“Many government CIOs say their digital initiatives are maturing, but they often confuse progress with maturity,” according to Gartner. “[They] [...]

In 1848, California and the entire United States were changed forever following the discovery of a global natural currency: gold! [...]

The world changed in 2020. The rapid spread of COVID-19 and the subsequent shutdown and restrictions altered nearly everything about [...]

As previously discussed, detection is one part of defending against cyber threats within industrial automation control systems (IACS). After cybersecurity [...]

In this ever-changing world, the evolution of technology for enterprises and large businesses in Industrial Controls is growing rapidly. With [...]

At its core, cloud governance refers to a necessary framework that helps users make the most out of their cloud [...]

Even when a commerce enterprise isn’t looking at extreme platform challenges, the solution used to power this crucial part of [...]

Your contact center is one of the earliest touchpoints a customer has with your brand. A center supports customer interactions [...]

Business optimization is a recurring theme, no matter a company’s industry or size, and requires a constant dose of reinvention [...]

JBS Foods — one of the world’s largest suppliers of meat including beef, mutton and pork — recently suffered a [...]

Every day, more and more companies are moving their intellectual property and data to the cloud and taking precautions to [...]

For many businesses, cybersecurity is an abstraction that exists in the virtual world. Visualizing its impact in the physical realm [...]

Cybersecurity is at the forefront of many people’s minds right now — and for good reason.  In May, a ransomware [...]

Almost 90% of all executives say that artificial intelligence (AI) presents an opportunity. However, only 18% have tried to use [...]

The technology behind traffic lights, hospital infrastructure, building operations and more is part of what is known as an Industrial [...]

On May 7, 2021, a major US energy transportation company known as Colonial Pipeline experienced a ransomware attack. This news [...]

One of the most important things to understand about the fast-paced modern era we’re now living in is that, while [...]

Recently, the Harvard Business Review examined more than 1,300 businesses that reported investing more than $100 billion in digital reinvention [...]

While most companies have adopted a digital-first business strategy or plan to do so, making a full-scale digital transformation is [...]

When people think of mobile devices, they often just think of smartphones. But “mobile” can refer to any device with [...]

Digital optimization is the process of using technology to improve existing operating processes and business models. It belongs at the [...]

Earlier this month, Gartner published the 2021 edition of the Magic Quadrant for Managed Mobility Services, Global. In it, DMI [...]

  The Magic of Personalization  Do you remember the first time you got a pop up on your phone letting [...]

As a marketer maybe I pay a little more attention to how brands are reaching their customers. However, you don’t [...]

We live in a time where we’re inundated with advertisements and brand messages throughout our day. From those social ads [...]

Personalization can seem like a daunting initiative to take on, but it has been done by many others before you [...]

Austin, Texas-based SolarWinds is at the forefront of one of the largest hacking operations in U.S. history. But until recently, [...]

In my previous blog post, I shared the story of how my plans for Christmas in 2020 were abruptly halted [...]

DMI is excited to announce that Mike Graziano recently joined our team as SVP Global Sales & Alliances, Digital Commerce. [...]

Covid-19 has impacted nearly every industry, business and individual. It has forced large and small organizations alike to question how [...]

The MACH Alliance was launched in June 2020 and is rooted in the common belief that the interoperability and open [...]

This year has been unique and challenging for everyone as the global pandemic has forced us to adapt to new [...]

It is widely accepted that patient engagement is an important focus for our NHS. It is critical to achieve better [...]

The COVID-19 pandemic has changed the way we live and the way we work for the foreseeable future. Many workplaces [...]

The global pandemic has changed the way we work, socialize, and do business—and some of those changes are here to [...]

Healthcare companies have almost limitless opportunities to use digital tools to improve business outcomes. But it’s all beside the point [...]

Decisions about design patterns and dependencies can have a profound impact on the success of your move to cloud commerce. [...]

Though all global industries are facing new pressures in light of COVID-19, the pharma and biotech sectors are feeling the [...]

Restrictions on retailing are starting to ease as government officials and public health experts gain more insight into the risks [...]

You don’t have to wait months or years to add automation to your supply chain. Many repetitive supply chain tasks [...]

Getting work done remotely gets more attractive every year, thanks to improvements in mobile device capabilities and expansion of network [...]

An elastic, cloud-based commerce environment has the potential to improve customer engagement and enhance website performance. […]

A headless commerce system is a marvel of flexibility. You start by building an ideal frontend platform —the “head” that [...]

Business teams face huge pressure to build engaging mobile apps that will improve their customer experience, attract consistent feedback and [...]

It seems easy at first. People convene Zoom meetings from their living rooms and share documents on Microsoft Teams. But [...]

A headless architecture provides expansive options to fine-tune your customer experience. But flexibility has a cost: It takes a lot [...]

Moving to cloud-based commerce technologies requires learning new skills and mastering more nimble development methodologies. […]

The value of remote work became clear as a health emergency spanned the globe. And it’s a fair bet that [...]

This is the third in a three-part blog series about the use of Magento. […]

This is the third in a series of blogs about improving your call center. […]

Shifting from a legacy commerce platform to cloud-based technologies requires a deft balance of skills, technologies and cost considerations. A [...]

Accelerated time-to-market is one of the best things about headless commerce. […]

Cloud-native development can drive a wealth of business value — if you utilize the correct strategy. […]

For all the terabytes of customer data brands collect around the clock, creating a personalized shopping experience can feel like [...]

This is the second in a series of blogs about improving your call center. […]

This is the second in a three-part blog series about the use of Magento. […]

When a company first decides to move their commerce platform and supporting toolsets to the cloud, they typically focus most [...]

It happens to every hospital or healthcare provider: A crisis or emergency erupts and suddenly patients are calling in droves [...]