DMI provides solutions to transform operations in government, aligning innovative, robust and versatile technology capabilities with mission success.

We craft solutions that increase interoperability, responsiveness, and cost-effectiveness, and deliver network, applications, systems, and management managed services to multiple enterprises.

DMI employs a scalable and flexible ISO 20000, CMMI Maturity Level (ML) 3, and ITIL-based delivery model to provide 24/7/365 managed services to 1M+ users globally.

DMI’s internal infrastructure includes two North American Service Center facilities in Illinois and Ohio providing Tier 1-4 support that is accessible via phone and email.

We have a commitment to quality that has contributed to our growth and is evident in our high customer satisfaction ratings and continued recognition by recognized analysts as a leader in the industry. An independent third party, Dun & Bradstreet Open Ratings, surveys our customers quarterly. Our current average rating of quality and satisfaction is 94 on a 100-point scale, and our teams are continuously working to find ways to improve processes and innovate to increase the efficacy and efficiency of our solutions. Continuous improvement is in our DNA, enabling us to create value-added solutions and frameworks to serve our clients.

DMI is committed to implementing industry best practices and standards for process improvement, security, and quality management.

In order to continually deliver quality-based solutions and services, DMI has successfully integrated three ISO standards, ISO 9001:2008 (quality), ISO 20000-1:2011 (services) and ISO 27001:2013 (security), making us the first company to successfully achieve true integration of three separate and important industry standards.

DMI has built DMI University for the continued education and training of our agents to allow for growth and re-training of materials and new trends to allow continuous improvement across all our customers. DMI has designed a continuous improvement model that we develop with each one of our customers, to allow for targeted road mapping and goal creation with our customers. We leverage a Gartner leader Five 9 phone solution to support our customer via phone, chat, social media, and via web portal. Our advanced chat capabilities allow for multi-lingual chat leveraging chat bots and self-service options. Leveraging our ServiceNow platform we have the capabilities to handle tickets, problem and change management per ITIL-based standard.

In addition to our own managed Service Centers, DMI also provides and operates support centers with varying levels of Tier 1, 2, and 3 services across more than 12 engagements.

DMI brings management expertise with a proven and demonstrated ability to reduce operations and maintenance costs and maximize the return on your technology investment. Our experience includes the following elements:

  • Service Transition
  • Incident Management
  • Problem Management
  • Root Cause Analysis
  • Proactive Analysis
  • Configuration Management
  • Change Management
  • Service Level Management
  • Reporting Experience
DMI’s provides Server and Storage Managed services with 24×7 monitoring and management.

Based on industry best practices, including ITILv3 and PMBOK®, DMI has established a delivery framework that is the foundation for delivering high-quality services that are reliable, flexible, and scalable. We have 1,607 highly qualified and experienced engineers and administrators who work diligently to improve the confidentiality, integrity, availability and performance of all managed servers and storage environments. DMI manages our client’s server and storage infrastructure as a complete system and to maximize the performance and availability of the environment to reliably execute business-critical processes for end users. The following managed components are covered under the Server and Storage Managed service:

  • Server Infrastructure
  • Server Provisioning
  • Server performance monitoring
  • Snapshot retention
  • Server Auto healing/recovery
  • Storage Infrastructure
  • SAN and NAS Solutions
  • Highly available
  • Scalable and customizable
  • Disaster Recovery
  • Backups