What We Do


A New CX Strategy Requires Deep Consumer Insights

Let’s say you need a full revamp of your business model. Or it’s time to reinvent your brand or take your go-to-market strategy in a new direction. When change is mandatory, you must get off to a strong start. At DMI, we begin with quantitative and qualitative research that unmasks buying behaviors and customer mindsets. We also build a comprehensive understanding of the forces shaping your marketplace. These insights are the pillars of an actionable strategy for delivering customer experiences that boost revenue and lock in brand loyalty.


Strategy is Key to Reimagining Your CX

Sometimes the customer experience in your website or mobile app starts getting creaky. Bugs in your interface lead to abandoned carts. And competitors are always trying to lure customers away. An actionable CX strategy can turn things around. DMI bases CX strategies on a firm understanding of your current state. Usability audits and brand sentiment surveys paint a portrait of your consumer. Stakeholder interviews reveal the depths of your business challenges. Our CX strategy experts use these insights to design an optimal gameplan for your needs.


Innovate and Elevate With a Strategy for Next-Gen CX Design

Automation and natural language processing help companies craft personalized, context-driven customer experiences. Formulating strategy to implement these technologies goes beyond understanding consumer motivations and marketplace challenges. You need a partner with a proven track record for building sophisticated experiences that meet the customers where they are, on any device in any channel. DMI’s unique combination of intense customer focus and deep technical acumen help you design and implement next-gen CX strategies.