CX Strategy

Build a roadmap to unforgettable customer experiences
5x ROI
(actual client result)
in Leads Generated
(actual client result)
20% Increased Efficiency
in Scheduling Flow
(actual client result)

From optimizing the user experience on your web site or app, to conducting research to understand your customer’s buying journey, our team solves business problems by improving your customer experience.

Rooted in design thinking and a comprehensive understanding of the customers you serve, we rapidly ideate solutions and put them in front of users to de-risk and validate our approach.

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Why DMI

Trusted by some of the world’s largest brands, our award-winning team balances the art of human-centric design with the reality of technical feasibility and business viability. With a relentless focus on the user, we help businesses envision, design and measure transformative product and service experiences, at speed.

“The team did an outstanding job overhauling the user experience and design for our mobile app and online ecommerce site. We can now offer our customers modern, best-in-class experiences that provide them access to important features and tools that we believe will lead to increased engagement. We are looking forward to continuing to work with the team throughout the year!”

Director, eCommerce & Product Mgmt
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