40,000
Devices managed in 2,000 stores

Top 100 Retailer

REINVENTING RETAIL ON A MASSIVE SCALE

The Challenge

One of the world’s top retailers came to us, looking for a way to securely equip in-store associates with tablets that could be used to deliver a richer, more personalized customer service experience. Each tablet would be used by multiple associates, who would check the devices in and out as shifts change. The tablets would need to be tracked and secured.

Our Insight

When tracking and managing 40,000 devices in 2,000 stores, security and manageability are key concerns. Of course, confidential company and customer data must be kept secure. We supported our client’s desire to provide better service, but we knew we’d have to find a way to deliver those customer service experiences without compromising data security.

THE RIGHT ENVIRONMENT

AirWatch solutions for mobile device management (MDM), mobile app management (MAM) and mobile content management (MCM) were ideal for our client. AirWatch’s integrated secure app containers, secure email, PIM, browser, file and content management ensure that proprietary information will be protected. Our Mobile Control Center (MCC) provides managed services for our client’s devices, including all aspects of device provisioning and repair services.

INTEGRATED VISIBILITY AND CONTROL

DMI’s Mobile Control Center (MCC) provides a “single pane of glass” for our client’s administrators and users to manage all aspects of the mobile environment. Administrators can search and view device information, access support ticket information, view dashboards and reports and measure performance against service level agreements. The MCC offers users a powerful self-service portal to manage their devices, view help desk ticket information, run reports and access the knowledge base.

COMPREHENSIVE, SCALABLE MANAGEMENT SERVICES

We provide scalable, turnkey mobility management for our client, including all aspects of device provisioning and repair. We’re on track to scale to 40,000 devices in 2,000 retail stores across North America.

Results

We are enabling our client to dramatically improve the in-store experience for its customers. Associates have access to comprehensive product information, and they can securely conduct day-to-day business to increase productivity and improve the customer experience. Centralized device distribution is reducing the cost of deployment and, best of all, our client gets to focus on delighting customers with a great retail experience—not managing mobile devices.

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855-963-2099
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