TYSONS, VA – October 22, 2026 –
DMI today announced that MyServe, its mobility management platform, has been named “Mobile Device Management Platform of the Year” in the 10th annual Mobile Breakthrough Awards. The independent program, run by market intelligence organization Mobile Breakthrough, drew thousands of nominations from more than 15 countries this year.
Most mobile management tools stop once a device is enrolled and secured. MyServe covers the rest of its working life: procurement, provisioning, inventory, usage, spend, support, and retirement. It pulls that record into one place across carriers and the business systems a customer already runs, so the people who own mobile cost and service work from the same data and can act on it.
What MyServe does
- Cost control: automated cost allocation and chargebacks, real-time spend and usage dashboards, and alerts that flag zero-use devices and data overages before the bill arrives
- Lifecycle: procure-to-retire workflows, with Autopilot rules that take routine tasks off the team’s plate
- Self-service: employees view their devices, check past bills, and open requests through a portal, ServiceNow, or Microsoft Teams
- Open integration: an API library connects HR, ERP, ITSM, finance, and BI systems; MyServe is carrier-neutral and works alongside the device management tools customers already use
Operated by DMI
MyServe is not a product DMI hands over and walks away from. It runs inside DMI’s Managed Mobility Services, backed by a 24x7x365 service desk and an integration center capable of deploying more than 5,500 devices a day. DMI supports customers in 80 countries and manages more than one million devices.
“Plenty of platforms can show you a dashboard. What matters is what happens next: the unused device that gets reclaimed, the charge that lands on the right cost center, the request that gets closed without a phone call. MyServe does that work for our customers every day, and our team stands behind it,” said Rocky Thurston, Chief Executive Officer at DMI.
“Customers don’t want another console. They want one accountable record for every device they own, from the day it’s ordered to the day it’s retired, and a team that keeps that record right. That’s what MyServe gives them,” said Brian Pickett, Vice President, Managed Services at DMI.
“Most platforms in the mobile management market focus on device configuration, expenses, or a single carrier relationship, leaving everything else to spreadsheets and swivel-chair work. MyServe unifies the whole picture, from inventory, spend, and usage to lifecycle and support,” said Steve Johansson, Managing Director, Mobile Breakthrough.
Read the Business Wire version and see how MyServe works at dminc.com/myserve.
About DMI
DMI is an AI-centric IT services provider delivering end-to-end technology solutions for federal agencies, state and local governments, and Fortune 1000 companies. We embed generative AI, agent-based automation, and intelligent decision systems directly into the workflows that run our customers’ operations, across cybersecurity, cloud operations, managed mobility, and network solutions, helping them move faster, cut costs, and act on better information.
For more than two decades, customers have trusted DMI to fit the engagement to the mission: rapid pilots and proofs of concept, managed services, or multi-year programs, delivered on time and on budget. Secure and reliable, DMI keeps missions running. For more information, visit www.dminc.com.