DMI Scales Global Retail Mobility

Retail operations relied on fragmented processes that limited productivity and slowed customer interactions. Scaling mobility across thousands of locations introduced challenges in device deployment, provisioning, and support across multiple regions.

The retailer needed to deploy tens of thousands of devices rapidly while maintaining operational consistency, security, and performance. Without a centralized model, device management, inventory tracking, and support would remain inefficient and difficult to scale.

DMI implemented a global Managed Mobility Services model for device lifecycle management to standardize deployment, management, and support of enterprise devices. Using a repeatable deployment framework, DMI provisioned and deployed more than 44,000 devices across multiple continents within 14 days. 

VMware Workspace ONE enabled centralized device management, policy enforcement, and security controls. DMI established a global lifecycle model covering procurement, provisioning, inventory, break/fix, and 24×7×365 multilingual support. 

This approach ensured consistent operations across thousands of retail locations while enabling scalability, faster deployment cycles, and continuous support for evolving store technologies. 

The retailer significantly improved store operations through centralized mobility management. Deployment timelines were reduced dramatically, enabling faster rollout of new technologies across thousands of locations.

Store employees gained real-time access to product and inventory systems, improving customer interactions and reducing operational inefficiencies. Centralized lifecycle management improved device uptime, reduced support complexity, and lowered overall operational costs. 

The global mobility model now supports ongoing innovation, allowing the retailer to scale new capabilities quickly and maintain consistency across regions.