DMI Enhances Field Operations with Mobility

Field technicians relied on manual processes for tracking inventory, managing service orders, and generating invoices. This limited visibility, slowed service delivery, and created inefficiencies across operations.

As Rollins scaled, the absence of centralized mobility and lifecycle management made it difficult to maintain consistency, support technicians, and manage devices across locations. A scalable, integrated solution was needed to digitize workflows and improve operational performance.

DMI implemented a Managed Mobility Services model to support the transition to fully digitized field operations. A standardized field kit, including mobile devices and printers, enabled technicians to capture and process data in real time. 

The solution integrated with core systems to streamline inventory tracking, service orders, and customer interactions. DMI also established lifecycle management, provisioning, inventory tracking, break/fix services, and 24×7×365 support. 

This approach provided a scalable, reliable foundation for managing mobility across a distributed workforce while improving operational efficiency and service delivery. 

Rollins significantly improved field operations by transitioning from manual processes to a centralized, mobility-driven field service model. Technicians gained real-time access to data, enabling faster service delivery and improved accuracy.

Centralized lifecycle management reduced downtime and improved device reliability across locations. Operational visibility increased through integrated systems, improving inventory tracking and service execution.

The mobility model enabled Rollins to scale its device ecosystem from 4,000 to over 18,500 devices, supporting continued growth and operational efficiency.