OVERVIEW

As your online commerce business grows and more fulfillment workflows are used, order management becomes more complex and requires a dedicated solution that sits between your commerce site and the fulfillment centers. OMS solutions improve management and reporting related to order routing, order allocation, status updates, payment authorization, and other business rules related to post-purchase activities. Let DMI’s order management experts help you gain control over your order management and reporting needs by integrating OMS product solutions, such as Kibo OMS and Fluent Commerce, or defining another solution that addresses your unique business needs .

Features

Enhanced Post-order Processing Features

OMS capabilities include pick, pack, and ship features for all fulfillment centers. They also provide functionality to manage post-order tasks, like returns, appeasements, shipment tracking, and reporting.

Support for Complex Scenarios

As businesses grow, order fulfillment scenarios can become more complex. Our OMS solutions address complex order routing and re-routing; preorder and backorder management; delayed payment authorization; pick, pack, and ship features for stores; drop ship management and tracking; and other use cases.

Management of Orders from Multiple Sources

As your business expands its selling channels, an OMS allows all orders to be consolidated into one activity stream to be managed by your fulfillment arm. Orders from your primary site as well as from mini sites and  marketplaces can all be managed through a single system.

Benefits

Improved Reporting

A dedicated OMS solution can provide accurate reporting about inventory levels, order status, shipping, returns, payments, and other post-order transactions to give you a complete view of your fulfillment channel.

Seamless System Integration

DMI integrates OMS to link your commerce with warehouse management, client and third-party systems to support order management and transactions. Data is shared directly with necessary internal and external systems without any human intervention.

Consolidated Solution Consulting and End-to-end Delivery

DMI has integrated OMS solutions for dozens of clients and had the end-to-end delivery experience to define requirements, implement solutions, orchestrate pre-launch testing and UAT, and train business users on the new OSM tooling.

Insights

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Partners and Alliances

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WHY DMI

DMI is an end-to-end Digital Transformation services provider covering digital transformation strategy, change management, ecommerce, web and app development, data science and data engineering. Most competitors specialize in just one, or a few of these disciplines, and lack the holistic vision required to ensure all aspects of your data management are coordinated.

With 125+ certified data analytics experts, we work with organizations to create a holistic road map and infrastructure to support insight and enable business users to extract, analyze, and consume data out of a single data platform. Leveraging DMI’s cloud data platform services allow you to shift your focus away from managing disparate infrastructure to gain actionable insights from all data across your enterprise. We enable organizations to scale fast, remove data silos, and add new features and enhancements that expedite speed to market and improve customer retention and satisfaction.