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  • 1000+

    Customer journeys across organizations in retail, travel and healthcare.

  • Millions

    Of wireframes across every digital product: websites, apps, portals, platforms.

  • 75+

    Industry Awards from leading competitions including The Webby Awards and The ADDYs.

  • Billions

    Of media impressions across digital, social, and video channels.

  • 100+

    Digital Experience Consultants equating to over 1,000 years of combined experience.

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Solutions

Where exceptional brand experiences meet cutting-edge technology and human insights.

Our comprehensive suite of services includes CX research, strategy, and design to enhance customer engagement and drive impactful outcomes. Our TRANSCEND organizational change management methodology ensures smooth transitions with sustained employee engagement and maximum ROI. With our agile transformation and project management, we deliver faster, high-quality, and cost-effective solutions. Our expertise in business analysis and architecture allows us to craft customized solutions that address complex business challenges effectively. We design digital products that engage users and unlock growth through a rigorous analytical approach. Additionally, our omnichannel and brand marketing services create uniquely branded experiences across all touchpoints, ensuring lasting impact and customer loyalty. Partner with DMI to achieve differentiation and enduring customer relationships.

  • CX Research, Strategy and Design

    Great experiences are essential for brands as they create customer value, differentiation, pricing power, and loyalty. At DMI®, we help clients drive engagement and outcomes by crafting exceptional experiences based on human insights and advanced technologies.

  • Organizational Change Management

    The robust DMI TRANSCEND organizational change management methodology sustains employee understanding, engagement, and sustained ownership of transformation and new solutions, enabling ROI, organizational continuity, and effectiveness.

  • Agile Transformation & Project Management

    Agile methodologies help businesses deliver solutions faster, with higher quality and lower costs. The customized DMI approach to delivery ensures the adoption of best practices for maximum results.

  • Business Analysis & Architecture

    DMI uses technological expertise and understanding of business challenges to create customized solutions that drive the right outcomes. Identifying key solution areas through capability modeling and application rationalization, we solve problems effectively and empirically using business case development, process mapping, requirements gathering, and measurement strategy.

  • Product Strategy & Analytics

    DMI designs digital products for ambitious brands using a rigorous and analytical approach to product design with the goal to create experiences that engage users, give your business a competitive edge, and unlock growth opportunities.

  • Omnichannel & Brand Marketing

    DMI creates branded experiences grounded in customer insights, brought to life through creativity and powered by technology. We attract, convert and drive loyalty by ensuring every point of the journey and every channel delivers a uniquely branded customer experience that delivers lasting impact.

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Organizational Change Management Platform

Platform Overview

DMI's TRANSCEND OCM model empowers employees to understand, own, and sustain organizational change. Through stakeholder collaboration and feedback, the model aligns OCM solutions with strategic goals, analyzes stakeholder impacts, and designs iterative, human-centric solutions. Key elements include building trust, assessing change readiness, creating change-agent networks, fostering a sustainment culture, empowering employees, and maintaining discipline.

Meet the Experts

Insights

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TECHNOLOGY
PARTNERS

Our alliances with leading commerce and technology partners enable us to deliver unmatched efficiency, scalability, cost savings, and innovation. These technology partnerships provide access to cutting-edge tools, best practices, and extensive knowledge to help you stay ahead in today's rapidly evolving digital landscape.

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We’re dedicated to advancing your organization’s technological edge and strengthening the tech infrastructure that enables you to meet your business objectives.

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