OVERVIEW

With our award-winning contact center for managed services, DMI® can provide 24/7 help desk support, IT service desk, and project-based support services to scale and flex your contact center operations, optimize costs, and improve the end-user experience.

Our specialist expertise can ramp up and support your contact center environment in three weeks or less — delivering automation and artificial intelligence (AI), such as Virtual Agent, Robotic Process Automation (RPA), and Interactive Voice Response (IVR) deflect — to reduce the load on individual channels and ensure our clients get the quality of support expected. DMI enhances our contact center offering with customer data analytics, including customer behavior insights, to ensure full visibility into performance and service trends.

FEATURES

Inbound or Outbound

DMI can easily handle increased incoming call volumes, while also conducting proactive outreach and/or call back requests to users as a supplemental support option.

Actionable Insights and Analytics

Make better decisions and improve customer engagement and experience with real-time visibility of data and performance metrics of your core business through a customized dashboard and reporting portal.

Enhanced IVR Deflect

By enabling IVR deflect and messaging as options, you provide the preferred experience to tech-savvy users while opening up immediate access for those whose only channel is telephone.

ITIL-based Service Desk

Beyond helpdesk, offering turnkey Service Desk solutions, aligned with industry best practices.

Multi-Channel Options

Meet your customers where they are, on the channel they prefer.

Virtual Agent and Automation

Drive service efficiency and speed to resolution with automation and artificial intelligence.

BENEFITS

Improved Customer Experience

Delight your customers and exceed your customer expectations with enhanced customer service options, improved efficiency and quicker access to support.

Lower Cost per Contact

Drive down the TCO of your contact center program using our intelligent IVR, omni-channel contact strategy and integrated self-service options.

Ability to Scale

Large or small, DMI can implement the right technology and staff to scale and flex with your volumes as they grow.

Insights

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Press Release
Dynamic Digital Transformation, a DMI Joint Venture, Wins $14.5 Million Contract with U.S. Treasury for Enterprise Mobility Management
March 21, 2024
ManagedServices Blog AS 143813810
Blog
How an All-in-One MMS Solution Helps Drive Value and an Improved Customer Experience
May 24, 2023
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Blog
How Can a Business Enhance End-User Experience Without Stretching Its Managed Services Budget?
October 12, 2022

Partners and Alliances

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WHY DMI

Whether you are looking to drive greater efficiencies through your customer service channels or have decided to transform your care organization and shift the balance of your customer interactions from voice to messaging, DMI is the managed service provider that can help you. From use case development and concept design to integration, deployment, and management, DMI’s professional services ensure that your contact center performance delivers better business outcomes and creates productive and engaging customer connections through an integrated set of services.