1000+
Customer journeys across organizations in retail, travel and healthcare.
Millions
Of wireframes across every digital product: websites, apps, portals, platforms.
75+
Industry Awards from leading competitions including The Webby Awards and The ADDYs.
Billions
Of media impressions across digital, social, and video channels.
100+
Digital Experience Consultants equating to over 1,000 years of combined experience.
Solutions
Where exceptional brand experiences meet cutting-edge technology and human insights.
Our comprehensive suite of services includes CX research, strategy, and design to enhance customer engagement and drive impactful outcomes. Our TRANSCEND organizational change management methodology ensures smooth transitions with sustained employee engagement and maximum ROI. With our agile transformation and project management, we deliver faster, high-quality, and cost-effective solutions. Our expertise in business analysis and architecture allows us to craft customized solutions that address complex business challenges effectively. We design digital products that engage users and unlock growth through a rigorous analytical approach. Additionally, our omnichannel and brand marketing services create uniquely branded experiences across all touchpoints, ensuring lasting impact and customer loyalty. Partner with DMI to achieve differentiation and enduring customer relationships.
Business Analysis & Architecture
DMI uses technological expertise and understanding of business challenges to create customized solutions that drive the right outcomes. Identifying key solution areas through capability modeling and application rationalization, we solve problems effectively and empirically using business case development, process mapping, requirements gathering, and measurement strategy.
Omnichannel & Brand Marketing
DMI creates branded experiences grounded in customer insights, brought to life through creativity and powered by technology. We attract, convert and drive loyalty by ensuring every point of the journey and every channel delivers a uniquely branded customer experience that delivers lasting impact.
Organizational Change Management Platform
Platform Overview
DMI's TRANSCEND OCM model empowers employees to understand, own, and sustain organizational change. Through stakeholder collaboration and feedback, the model aligns OCM solutions with strategic goals, analyzes stakeholder impacts, and designs iterative, human-centric solutions. Key elements include building trust, assessing change readiness, creating change-agent networks, fostering a sustainment culture, empowering employees, and maintaining discipline.
Meet the Experts
TECHNOLOGY
PARTNERS
Our alliances with leading commerce and technology partners enable us to deliver unmatched efficiency, scalability, cost savings, and innovation. These technology partnerships provide access to cutting-edge tools, best practices, and extensive knowledge to help you stay ahead in today's rapidly evolving digital landscape.
