Any organization that has had to simultaneously tap multiple managed services vendors knows the challenges that come with such an improvised solution:
- Your teams have had to adapt to multiple processes.
- Your leaders have struggled to convince vendors to collaborate with one another.
- Your end users have had to learn multiple systems and interfaces.
- The fees, invoices and add-on costs never seem to end.
Amid such challenges, you may have wondered what an all-in-one MMS solution might look like. Here at DMI, we have, too.
For over 20 years, DMI has been a leader in managed mobility solutions, offering best-in-class user experience, global 24×7 support, lifecycle management, and a track record of continuous innovation. With the acquisition of Simplex, DMI combines industry-leading software and services, making its managed services offering one of the market’s most complete all-in-one solutions. The combined platform provides customers with enhanced visibility, security, tracking, and cost savings across their mobile ecosystem.
More Control to Streamline Processes and Foster Innovation
For one, an all-in-one solution would give your organization more control over the program. In an all-in-one solution, your feedback goes directly to one partner, rather than two, three or four different groups. With a single MMS partner, you can set and achieve goals within a unified framework, leading to more effective growth and innovation. Gone are the days of fielding conflicting advice from multiple vendors, slowing your organization’s ability to grow and innovate.
Cost Optimization: Drive Savings and Improve Operations
Another of the key benefits of an all-in-one solution is cost optimization. By working with a single MMS provider, your organization can uncover savings and improve the way you operate by consolidating technology costs and other expenses to meet your business goals and objectives, as well as improve your end user experience. Scaling up with an all-in-one MMS provider also opens the door to volume discounts, while sharing resources across multiple projects can lead to additional savings.
A Single End-User Experience
An all-in-one solution will also enhance the end-user experience by providing consistency across various sectors. This approach empowers employees by giving them a better overall experience. For example, when your organization designs service and product road maps, your employees will be able to deliver a better experience and better outcomes to customers because they have a vested interest in controlling and improving the all-in-one solution.
Consultative-Led MMS
At DMI, we recognize that an all-in-one MMS experience is the future. It’s not just a pipe dream — wishful thinking from leaders of organizations juggling multiple vendors. It’s here, now. The all-in-one model we at DMI have designed is consultive-led. A consultative-led MMS model puts customer and employee feedback at the forefront, allowing for a more agile and responsive solution. By directing all feedback to a single provider, organizations can develop a more unified, effective, and cost-efficient offering, while not losing focus on consistent improvement towards elevating the end user experience.
At DMI, how we design and develop and create and optimize our services is 100% based off of customer and employee feedback. Why? Because when we listen to our customers and trust our employees the end experience gets much, much better.
- Do your current roster of MMS vendors really take customer feedback? Or do they let the market and the industry guide their recommendations?
- Do they encourage you to build your product road map based on what the customer wants, or do they push you towards what the industry thinks they should have?
DMI’s all-in-one, custom-friendly MMS model will evolve with your business and become a sustainable part of your organization’s future. Connect with us to learn more.
