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Overview

DMI performs the heavy lifting associated with our customer’s mobility programs by delivering ultimate mobility uptime, performance, service and security. With hundreds of successful mobile implementations completed and more than 4M+ devices and users under management, we not only secure and manage the full lifecycle of our customer’s devices but consistently drive savings associated with carrier expenses.

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DMI Mobility Services

Mobility Consulting and Strategy

As a leader in Managed Mobility Services globally, we provide the experience and expertise to help you implement, manage and secure your entire mobile ecosystem.

Device Lifecycle Services

DMI is a mobility service provider that includes forward and reverse logistics, spares management, repair services and end-of-life (resale/disposal) in our mobility services.

Procurement Services

Whether through DMI or wireless carriers, DMI is your specialist for obtaining mobile and end-user devices, accessories, software and other devices.

User Support Services

Single point of contact for all mobility issues—device support, system admin, app support, even carrier issues leveraging our 24 x 7 Mobile Service Center Support. We also provide ITIL based helpdesk, leveraging our ServiceNow ITSM and user training services.

UEM/MDM management

Focused on all major UEMs/MDMs, we help clients manage enrollment, compliance, access management and security of end-user devices.

WIRELESS AND TELECOM EXPENSE MANAGEMENT

Automate the invoice management process and find savings associated with carrier services with our accelerated platform solution.

Why DMI

DMI is a recognized market leader in managed mobility solutions, globally. We are trusted by some of the world’s largest enterprises, brands, government agencies and organizations to transform their managed mobility services through technology innovations and a focus on customer experience. We have the skills and scale to deploy, secure, and manage your entire mobile ecosystem, so you can get back to focusing on what matters most- your customers.

Improved Customer Experience

With a 97.9% CSAT score, we leverage our industry-leading mobility team to increase user experience scores for your organization.

Innovation Throughout

Most people don’t think of innovation when they think of MMS, but at DMI we imbed innovation into everything we do by providing real-time visibility, modern integration and contact options as well as AI and automation.

Cost Savings

With end-to-end mobile solutions, processes, and accelerators in place, DMI delivers unmatched service and security at a lower cost than our clients can achieve on their own—often up to 30% less.

DMI HAS BEEN RECOGNIZED AS A LEADER IN THE 2023 GARTNER® MAGIC QUADRANT™ FOR MANAGED MOBILITY SOLUTIONS, GLOBAL FOR THE 8TH TIME IN A ROW!

Read the 2023 Magic Quadrant report to learn more about DMI’s recognition in this space and how we effectively manage globally distributed, corporate-liable devices and BYOD users.

RELATED OFFERINGS

Modern Contact Center

With our award-winning managed services, DMI can provide 24/7 help desk support, IT service desk and even project-based support services to scale and flex your contact center capacity, optimize costs and improve the end-user experience.

Device Lifecycle Services

DMI performs staging and kitting services on a global scale. We consolidate, configure, stage and kit IT–as well as a wide range of end-user and mobile devices. We house spare devices and perform repairs to ensure our clients achieve the maximum uptime.

ServiceNow Services

Many clients have a backlog of ServiceNow projects that need to be addressed, and we help clients get up to speed and get the most out of their investments. Specializing in management and integration with the Now platform, we can engage quickly and produce rapid benefits.

Managed Mobility Solutions and Digital Transformation

The mobile revolution isn’t a technology transformation. It’s a transformation in how we work, relate, communicate and do business. DMI, a global leader in Enterprise Mobility Services, enables you to lead the way. Our managed mobility solutions can help you tap new revenue streams, build customer loyalty, and improve employee productivity. We offer the world’s most comprehensive set of Mobility Management Services—everything to set up, configure, secure and manage your mobile infrastructure, devices, apps and data.

Mobile fleet deployment is complicated, especially when you need to send and track thousands of devices. DMI operates staging and kitting services on a global scale, helping clients all over the world manage more than 4 million mobile devices.

We can help you upgrade your entire mobile fleet and distribute new devices without disrupting your day-to-day business operations. Meanwhile, you can concentrate on customer service, growth and innovation.

  • Real-time mobile network monitoring
  • Money-saving service and security options
  • Industry-leading customer satisfaction
  • ServiceNow integration

Managed Mobility Services Make Life Easier

Here at DMI, we offer full life cycle support on a wide range of mobile devices. When you transition to managed mobility, we’ll help you craft a mobile strategy and work closely with you to create a unique end-to-end service plan.

  • Industry-leading infrastructure and cutting-edge security
  • AI integration and smart automation
  • Cost-saving efficiency and unmatched service

We take care of everything, from device deployment, setup, activation and compliance to troubleshooting, in-warranty repairs, remarketing and recycling. You benefit from a central point of contact for tech support, 24/7, all year round. Simply put, our services make your life easier.

Let’s Discuss Your Managed Mobility Needs

Fill out the form below or call 240.728.7168 to learn how we can save you time, money and improve your mobile security.

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