OVERVIEW

From optimizing the design of your website or app, to designing a new digital product or conducting research to better understand your customer and their buying journey, our team solves business problems through improved customer experience.

FEATURES

RESEARCH

We believe in human-centered design. That means we strive to bring the humans you serve into each and every project through research. From ethnography, to user testing, to in-depth interviewing, we offer a full-suite of research methodologies that can be custom-designed to your learning objectives.

UX & VISUAL DESIGN

We strive to create experiences that are not only useful and usable, but enjoyable. Our team leverages best practices within and across industries and layers on creativity to design experiences that are delightfully frictionless.

CX ASSESSMENTS & BENCHMARKING

Our teams have worked across industries, bringing best practices to heuristic evaluations. We help clients see how their existing properties are performing, providing competitor benchmarking to help prioritize improvements.

PRODUCT INNOVATION & SERVICE DESIGN

We collaborate with clients to identify new revenue generating opportunities. Whether it manifests in creating a net-new product or integrating with existing platforms, we can help you design and validate new digital solutions.

BRAND STRATEGY & COMMUNICATIONS

We believe every interaction your customers have with you is a brand experience. Our team can help you identify your brand strategy and implement that strategy through design, from campaigns and communications to digital and IRL experiences.

CX MEASUREMENT & ROI

From analytics to CX Program Management and business impact, we work with your team to make sure we’re tracking performance and measuring the return on your investment.

BENEFITS

Maximize Your CX Investment

We enable your organization to bring experiences to market quickly. We validate throughout our process to ensure successful adoption. We collaborate to leverage existing technology or evaluate new technology based on experience-driven, prioritized requirements.

Improve Customer Experience

We deliver high performing customer experiences that lead to increased retention, engagement and customer satisfaction. We collaborate with clients to identify and remove friction, with a measured dose of delight.

Increase ROI

Our CX consulting services deliver consistently measurable return on your investment via higher performing customer experiences, increasing ROI on digital product spend (less waste) and customer lifetime value.

Insights

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Case Study
Driving Awareness Through Authentic Storytelling
October 7, 2022
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Case Study
Delivering The Ultimate Heathrow Travel Companion
July 22, 2021
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Case Study
The Right Message for the Right Audience
July 22, 2021
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Case Study
International Spy Museum: Engaging Agents
June 22, 2021

Partners and Alliances

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WHY DMI

DMI is an end-to-end Digital Transformation services provider covering digital transformation strategy, change management, ecommerce, web and app development, data science and data engineering. Most competitors specialize in just one, or a few of these disciplines, and lack the holistic vision required to ensure all aspects of your data management are coordinated.

With 125+ certified data analytics experts, we work with organizations to create a holistic road map and infrastructure to support insight and enable business users to extract, analyze, and consume data out of a single data platform. Leveraging DMI’s cloud data platform services allow you to shift your focus away from managing disparate infrastructure to gain actionable insights from all data across your enterprise. We enable organizations to scale fast, remove data silos, and add new features and enhancements that expedite speed to market and improve customer retention and satisfaction.