90%
Average customer satisfaction rating while averaging 5,500 total resolved incidents each month.
20%+
Percentage exceeding Configuration Management Systems Accuracy improving discovery of customer environments.
100s
Number of applications receiving complete lifecycle management.
5,000+
Number of hardware and mobile devices receiving full lifecycle support.
96%
First call resolution rate as an eight-time Gartner Magic Quadrant Leader.
Vision
Enhancing Citizen Experience in Public Financial Services
At DMI, our Treasury and Financial Services teams are focused on delivering mission-aligned technology solutions that safeguard the integrity of the U.S. financial system.
With years of digital transformation experience supporting the most important financial organizations in the U.S. Government, we believe true modernization requires an agile partner skilled at navigating government processes and obsessed with perfecting the end user experience.
We prioritize transparency in our processes and deliverables, ensuring that clients have a clear understanding of our progress and the value we provide.
By leveraging customer experience and citizen-centric design principles, we create solutions that not only meet the needs of our federal clients but also enhance the overall experience for the citizens they serve, whether it's through streamlined financial services or improved access to essential government programs.
Insights
TECHNOLOGY
PARTNERS
DMI's technology partner ecosystem powers our company’s innovative digital strategies, designs, and modernization services. We collaborate with our clients to create tailored solutions using best-in-class platforms and software. Our strategic partnerships bring efficiency, scalability, cost savings, and cutting-edge tech, leveraging the trust and expertise DMI has cultivated over two decades supporting prominent enterprises and government entities
