33%
overall cost reduction
1,000+
mobile devices tracked
30+
new hires onboarded per week
Client Intro
OSL provides sales solutions for clients that include some of North America’s largest and most recognizable brands. Their specialty is bridging brands and customers, which they accomplish by finding the right people to enhance each client’s marketing, sales, and retail strategies.
Challenge
OSL’s IT department manages mobile needs for both the corporate office and over 1,400 field employees, including onboarding 30 to 60 new hires each week.
Before partnering with DMI, OSL’s IT department used the Bell customer portal to assign and organize phone lines. They also manually tracked mobile phone usage in Excel spreadsheets. This cumbersome and time-consuming system made it a challenge to onboard new employees and accurately monitor mobile devices.
Solution
OSL first partnered with DMI to improve mobile management at the corporate level. After seeing success, they expanded the partnership to include comprehensive services for managing mobile devices used by field employees.
Today, OSL manages their mobility needs with DMI MyServe, a platform that enables businesses to manage their wireless and wireline services in one spot. Key features include usage monitoring, inventory management, and reporting and analytics.
With DMI MyServe’s full suite of tools, businesses can reduce team workloads and provide greater visibility to multiple levels of the organization.
Technologies and Capabilities
MyServe
Cost Savings
Inventory Management
Impact
With DMI’s help, OSL greatly improved its wireless management. The IT department can now seamlessly manage data usage, validate phone numbers, and connect phones to staff members. These improvements resulted in a remarkable 33% reduction in corporate-level costs.
OSL also transformed their workflow, saving time and streamlining operations. The IT team now has access to more comprehensive data on mobile devices and uses a faster, more organized system for retrieving information. This enables the team to properly assign mobile devices, track account changes, and reduce employee emails about technical issues.
By bringing organization, efficiency and simplicity to OSL’s IT processes, DMI helped eliminate the chaos that once defined tasks like onboarding and offboarding employees and tracking wireless usage for over 1,000 mobile devices.
OSL now aims to improve system integration and build APIs, and they trust DMI’s tech-savvy support team to help them achieve these goals.
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides onsite and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI’s commitment to excellence in service delivery has resulted in dramatic growth, with clients among all fifteen U.S. Federal Departments and hundreds of Fortune 1000 companies.
