Finning Streamlines Mobility Management

Most of Finning’s 5,000 employees use mobility devices to communicate with staff and customers on a daily basis.

Before partnering with DMI, Finning relied on its wireless provider to manage help desk support for thousands of employees. Finning also tracked support in an Excel spreadsheet, a system that created poor response times. This system also made it incredibly difficult for Finning to monitor usage or access other critical data.  

To overcome these challenges, Finning needed a new solution to streamline and improve mobility management.

Today, Finning manages their mobility needs with DMI MyServe, a platform that enables businesses to centrally manage their wireless and wireline services. Key features include usage monitoring, inventory management, and reporting and analytics.  

With DMI MyServe’s full suite of tools, businesses can reduce team workloads and provide greater visibility to multiple levels of the organization. 

In Canada, DMI has become Finning’s trusted one-stop-shop for a variety of crucial tasks — from device procurement and support, to invoicing and reporting.  

Based on this success, Finning is now using DMI to manage their reporting in South America and plans to expand into the U.K. 

By partnering with DMI, Finning has drastically improved the overall efficiency and cost effectiveness of its wireless program. DMI’s level of integration and customization has transformed how Finning accesses its wireless data, significantly streamlining the process.

By combining multiple interfaces from Finning’s other tools into one, DMI enabled Finning to save significant time and money and manage their wireless program much more effectively.

Additionally, a single staff member can now manage Finning’s Canadian mobility program as well as efficiently track and report on any data the company needs. Finning has also improved the level of support it provides for thousands of employees as they set up and manage their wireless accounts.

Finning’s overall experience with DMI in Canada has raised the bar for the level of support they offer employees. Inspired, Finning made plans to bring their South American and U.K. operations on board as well.  

As they look to the future, Finning knows DMI will continue to suggest helpful new integrations and additional ways to innovate and seize new opportunities as they arise.