DMI Transforms Maryland Child Services

• As the Maryland Department of Human Services (DHS) developed its strategy to maximize functionality and funding for its Child Welfare Information Technology, they needed to consider both existing regulations and future directions.
• They required an integrated and cost-effective solution that could help them move beyond outdated legacy systems that only provided reactive reporting to a more modern platform solution that would enable and inform decision making in real-time while providing a solid technology foundation that could scale and evolve over time.

DMI implemented a new, fully CCWIS-compliant system that provides comprehensive case management capabilities, including integrated Title IV-E eligibility determination, integrated financial management, and provider management capabilities.

The system supports all major processes and programs including Intake, Investigation, Child Protective Services, In-Home Services, Out-of-Home Services, Foster Care, Permanency services (Reunification, Adoption, and Guardianship), and Independent Living Services.

We performed the end-to-end implementation of the new AWS-hosted system including project and program management, data conversion, product customization and configuration, system integration, and statewide rollout.

Our comprehensive child welfare information system uses innovative, modular software on mobile devices to help government agencies modernize their IT systems while improving service to their most vulnerable populations.

The offline capability of the application allows case workers to capture information without internet connection. The application is easier to integrate with payment providers, and data migration is simpler than ever.

With our 360-degree real-time analytics dashboard, users can receive key metrics on cases, investigations, and assessments to improve case outcomes.

The system is improving the connection between case workers and the public; they are reporting better experiences with families from being equipped with more accurate record information. Now families can fill applications and make appointments all through the app instead of in office.