25%
improved worker productivity
2.75 million
records migrated
2,000+
users supported
Client Intro
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over 1 million people annually. The state organization aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.
Challenge
- As the Maryland Department of Human Services (DHS) developed its strategy to maximize functionality and funding for its Child Welfare Information Technology, they needed to consider both existing regulations and future directions.
- They required an integrated and cost-effective solution that could help them move beyond outdated legacy systems that only provided reactive reporting to a more modern platform solution that would enable and inform decision making in real-time while providing a solid technology foundation that could scale and evolve over time.
Solution
DMI implemented a new, fully CCWIS-compliant system that provides comprehensive case management capabilities, including integrated Title IV-E eligibility determination, integrated financial management, and provider management capabilities.
The system supports all major processes and programs including Intake, Investigation, Child Protective Services, In-Home Services, Out-of-Home Services, Foster Care, Permanency services (Reunification, Adoption, and Guardianship), and Independent Living Services.
We performed the end-to-end implementation of the new AWS-hosted system including project and program management, data conversion, product customization and configuration, system integration, and statewide rollout.
Technologies and Capabilities
Application Development
Systems Integration
AWS
Cardinality.AI
Impact
- 25% improved worker productivity
- 2.75 million records migrated
- 2,000+ users supported
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides onsite and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI’s commitment to excellence in service delivery has resulted in dramatic growth, with clients among all fifteen U.S. Federal Departments and hundreds of Fortune 1000 companies.
