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  • 50+

    Customers across public and private sectors.

  • 74

    Countries where DMI provides services and delivery.

  • 25+

    Years experience in mobile space.

  • 8x

    Leader in Gartner Magic Quadrant.

  • 1st

    In providing end-to-end mobility solutions in the market.

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Solutions

True End-to-End Mobile Ecosystem Management

At DMI, we view ourselves as more than a service provider. We’re strategically positioned to provide true end-to-end mobile ecosystem management. Our commitment centers on ensuring seamless integration across platforms while prioritizing mobility performance, user experience, and security measures. Our goal? To create a user experience for our customers that’s distinctly superior.

Our delivery methodology and approach are designed with a collaborative first approach. We don’t just offer services – we work hand-in-hand with you. By consulting and guiding, we look to introduce you to advanced strategies for managing, deploying, and enhancing your business processes. We delve into the depths of your organization, striving to fully understand and improve the end-user experience.

Our expertise is backed by a solid history of success, with hundreds of mobile implementations, along with the management of over 4+ million devices and 500+ million IoT connections, ensuring that your data and infrastructure are protected and efficient.

  • Telecom Expense Management

    Expense Management brings clarity & control to your mobility environment, tracking usage, eliminating waste, ensuring contract & invoice accuracy, and maintaining security & compliance across every asset.

  • 24x7 Help Desk Support

    DMI's managed services team provides 24/7 help desk, IT service desk, and project-based support to scale your contact center, optimize costs, and improve end-user experience.

  • Device Lifecycle Management

    DMI provides comprehensive lifecycle services and device management for all mobile and ruggedized devices.

  • Device Procurement

    DMI specializes in providing mobile and end-user devices, as well as accessories and software, to help businesses run smoothly.

  • Device Deployment

    DMI managed mobility expert team ensures your devices are deployed with the correct apps, settings, and configurations for maximum efficiency.

  • Consultant Services

    DMI, a global leader in managed mobility solutions, has the experience and expertise to help you implement, manage, monitor, and secure your entire mobile ecosystem.

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MyServe

Platform Overview

MyServe is a modern enterprise platform built to streamline, automate, and scale how you manage mobile, telecom, and IT-connected assets. Whether it's smartphones, laptops, circuits, or IoT devices, MyServe delivers one secure, unified hub for full lifecycle visibility and control and eliminates the burden of manual work and siloed tools. With MyServe, you gain real-time intelligence and centralized oversight to reduce costs, improve performance, and ensure compliance, empowering your teams to manage technology smarter, faster, and with confidence.

Frequently Asked Questions

We run the full mobility lifecycle end to end: strategy and standards, sourcing and carrier plans, kitting and zero-touch provisioning, 24×7 help desk, depot/RMA and spares, expense optimization, inventory and audits, and secure retirement with chain-of-custody. You keep policy control in your UEM/MDM; we operate the program with clear SLAs and executive-level reporting.

No. You set policies, approvals, and budgets; we execute against them. We integrate with your identity, UEM/MDM, ITSM, finance/TEM, and procurement so you retain visibility and authority while offloading day-to-day work.

MyServe is the operational system of record for mobility. It ties together device/line inventory, spend, logistics, and support workflows, and connects to your existing stack (e.g., UEM/MDM, ITSM, IdP, finance/TEM). Think of it as the control tower that makes your tools and vendors act like one system.

We phase the rollout to deliver value fast: 

  • Phase 1: Catalog, kitting, zero-touch, and support go live for a pilot group. 
  • Phase 2: Integrations (UEM/MDM, ITSM, finance/TEM) and carrier optimization. 
  • Phase 3: Global scale, dashboards/KPIs, and continuous-improvement cadence. 

Timelines vary by fleet size and integrations, but pilots typically launch in weeks, not quarters. 

What can speed it up 

  • Standard UEM/MDM already in place and accessible 
  • Clean asset/carrier data (user ↔ device ↔ line) 
  • Approved device catalog/personas and shipping accounts ready 
  • Single executive sponsor with fast approvals 
  • Off-the-shelf integrations (ITSM, IdP, TEM) with minimal customization 

What can add time 

  • Carrier porting/LOAs and complex billing clean-up 
  • Custom integrations, data mapping, or strict change windows 
  • Global logistics (customs, regional SKUs) and multilingual support setup 
  • Fragmented device estate without agreed standards/catalog 
  • Extended security/compliance reviews or concurrent M&A activity

We baseline your current spend and ticket volume, then govern plans to actual usage, eliminate ghost lines, prevent roaming/tethering leakage, and recover value at retirement. Dashboards show savings, cost per endpoint, and variance to forecast, by region and persona, so finance can verify results.

We support per-device/per-month managed service, Device-as-a-Service bundles (hardware + services), and project-based work (migrations, refreshes). We’ll align the commercial model to your volume, geographies, and service levels.

Yes. Many clients keep UEM/MDM and parts of the help desk in-house while DMI runs logistics, depot/RMA, carrier management, and spend optimization. We design roles, handoffs, and SLAs together.

We provide 24×7 multilingual support with regional depots and spare pools. Global logistics (customs, regional SKUs, import/export) are part of our standard operating model.

Devices ship kitted to home or site, auto-enroll on first boot, and arrive compliant for the user’s role. If a device fails, we stage a swap to the user’s location and manage the return with clear instructions and tracking.

Security is enforced at every gate. Before shipping, devices must pass enrollment, encryption, and baseline posture checks. In operation, we monitor for drift (OS version, PIN/encryption status, jailbreak/root indicators) and auto-remediate or quarantine with minimal disruption. At retirement, we verify wipe and provide documentation.

Yes. We can manage stipends, role-based controls, app/container policies via your UEM/EMM, and user support. CYOD catalogs keep choice simple while preserving standards and costs.

Yes. We coordinate eSIM activations and profile changes over the air, align plans to travel patterns, and apply policies that control roaming and tethering before bills spike.

We run an intake → ringed testing → phased rollout pipeline. Risky builds are held, critical patches prioritized, and rollbacks prepped. Updates are scheduled around dwell windows, so frontline operations aren’t interrupted.

You’ll get one set of numbers everyone trusts: device uptime, SLA attainment, MTTR/FCR, compliance rate, cost per endpoint, plan optimizations/credits, asset utilization, CSAT, and sustainability metrics. We review them in monthly ops calls and quarterly business reviews (QBRs) with a prioritized improvement backlog.

The help desk follows persona-based playbooks. If telemetry suggests an impending failure, we act proactively. If a device is down, we ship a spare (or enable a local spare pool), manage the RMA/repair, and keep the user productive with clear updates.

We scale kitting and depot capacity, stand up temporary spare pools, and spin up fast catalogs for new entities. Carrier plans are right-sized mid-cycle, and inventory is reconciled as assets move between business units.

We prioritize redeployments, capture device residual value through buyback/trade-in, and use certified recycling partners with auditable documentation. Sustainability metrics are included in your dashboards.

Operator + platform. Our teams run mobility like a business service, and MyServe provides the visibility and automation to keep it predictable: faster time-to-productive, lower and more stable spend, tighter security posture, and fewer surprises, backed by SLAs and transparent reporting.

Ready to Optimize Your Mobile Strategy?

Get Your Complimentary Mobility Assessment

Our experts will analyze your current mobile environment and identify opportunities for cost savings and operational improvements.

Assessment Includes:

  • Contract Evaluation – One Vendor
  • Cost Optimization Assessment – One Carrier
  • ROI Projection for DMI Services
  • Explanation of DMI’s Security Approach

Meet the Experts

DJ Color 1

DJ Oreb

President, Managed Services
Rhonda Hullaby

Rhonda Hullaby

East Region Executive
Anthony Flores

Anthony Flores

West Region Executive
DJ Color 1

DJ Oreb

President, Managed Services
Rhonda Hullaby

Rhonda Hullaby

East Region Executive
Anthony Flores

Anthony Flores

West Region Executive

Insights

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Healthcare IT Titlecard
In the News
Managing the Mobile Surge: Securing Healthcare’s Expanding Attack Surface
September 19, 2025
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Blog
Get Ahead of Device Issues with Smarter Fleet Diagnostics
August 14, 2025
Sustainable Device Lifecycle Services
Fact Sheet
Sustainable Device Lifecycle Services
August 8, 2025
Managed Mobility Services Fact sheet
Fact Sheet
Managed Mobility Services
August 1, 2025
mobile devices website
Press Release
Dynamic Digital Transformation, a DMI Joint Venture, Wins $14.5 Million Contract with U.S. Treasury for Enterprise Mobility Management
March 21, 2024
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TECHNOLOGY
PARTNERS

Our alliances with leading technology partners enable us to deliver unmatched efficiency, scalability, cost savings, and innovation. These partnerships provide access to cutting-edge tools, best practices, and extensive knowledge to help you stay ahead in today's digital landscape.

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We’re dedicated to advancing your organization’s technological edge and strengthening the tech infrastructure that enables you to meet your business objectives.

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