EXPLORE IT OPPORTUNITIES SUPPORTING A FEDERAL PUBLIC HEALTH MISSION
DMI is building a team in metro Atlanta to support a federal public health agency with comprehensive IT customer support and IT management services. We’re growing a community of experienced professionals across service desk, deskside, infrastructure and program support. If you want federal IT work where reliability has real consequence, we’d like to know you.
ABOUT THE PROGRAM
This is the IT backbone behind a national public health program: a tiered service model supporting tens of thousands of staff across domestic and overseas sites, built on ServiceNow and run to ITIL standards. During declared public health events, support scales to round-the-clock operations. The work spans the contact center, deskside and field support, asset management, identity and access, infrastructure, and the program services that keep all of it accountable.
INTERESTED TO JOIN?
Complete the form to join our talent community, and our team will follow up on the opportunities. Fields route directly to the DMI talent team.
WHO WE ARE LOOKING FOR
The kind of work:
- Service desk and deskside support
- IT asset management
- Network engineering (CCNA, switching, routing, firewalls)
- Microsoft platform administration (Microsoft 365, Exchange, Dynamics 365, Azure DevOps)
- Data visualization and reporting
- Technical writing
Ideal backgrounds include:
- Current or recently separated federal employees
- Experience supporting federal civilian or public health agencies
- ServiceNow and ITIL practitioners
- Individuals able to obtain a federal Public Trust
- Professionals experienced in distributed or OCONUS support
- Candidates seeking long-term roles in metro Atlanta
Note: Most roles require U.S. citizenship and the ability to obtain a federal Public Trust. Select positions support after-hours, on-call, and surge operations.
OUR COMMITMENT TO OUR PEOPLE
Our ability to support a mission this consequential rests on the professionals who deliver the work. We invest in stable, long-term careers, certification and clearance support, continuous technical development, and clear paths for growth across cybersecurity, infrastructure, and mission IT.
WHY DMI
DMI brings two decades of experience supporting federal civilian and public health IT environments, with proven discipline in high-tempo, mission-critical operations. Our service delivery is anchored in ITIL practice and ISO-certified service management, with a track record of stabilizing support operations, reducing total cost of ownership, and keeping service levels intact through transition and surge.
Our experience includes:
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- IT operations supporting distributed federal environments
- ITSM implementation and continuous improvement on ServiceNow
- Enterprise help desk and end-user services at scale
- Surge-ready operations where downtime is not an option
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Current Openings | Metro, Atlanta
See below a list of opportunities open now on the DMI careers site. Apply directly below, or join the talent community above and our team will route you.
| Position | Location | Details |
|---|---|---|
| Jr. Service Desk Analyst, Technician | Atlanta, GA | View Details |
| Mid-level Service Desk Analyst, Technician | Atlanta, GA | View Details |
| Mid Service Desk Manager | Atlanta, GA | View Details |
| Sr. Service Desk Shift Lead | Atlanta, GA | View Details |
| Mid-level Service Desk Liaisons (SDLs) | Atlanta, GA | View Details |
| Sr. Deskside Support Specialist | Atlanta, GA | View Details |
| Jr. Deskside Support Specialist | Atlanta, GA | View Details |
| Mid IT Asset Management Specialist | Atlanta, GA | View Details |
| Jr. IT Asset Management Specialist | Atlanta, GA | View Details |
| Sr. Network Engineer, Administrator | Atlanta, GA | View Details |
| Mid. Network Engineer, Administrator | Atlanta, GA | View Details |
| MS 365 Administrator (SME) | Atlanta, GA | View Details |
| Mid MS Exchange Administrator | Atlanta, GA | View Details |
| MS Dynamics 365 Administrator (SME) | Atlanta, GA | View Details |
| MS Azure DevOps Server Administrator (SME) | Atlanta, GA | View Details |
| Data Visualization Engineer (SME) | Atlanta, GA | View Details |
| Technical Writer | Atlanta, GA | View Details |
For a complete list of available opportunities, visit the DMI Careers site.
Note: Roles require U.S. citizenship and the ability to obtain a federal Public Trust.
FEDERAL COMPLIANCE
As an Affirmative Action, Equal Opportunity employer, DMI is committed to providing equal employment opportunity to all job seekers. DMI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DMI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
DMI expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DMI's employees to perform their job duties may result in discipline up to and including discharge.
As a Federal Contractor, we are committed to abiding to the following Office of Federal Contractor Compliance Programs (OFCCP) listed below:
