cloud & managed services

Keeping enterprises running at peak performance by bringing innovation and industry best practices to our customers’ evolving Cloud & mobility services.

1.5m+ Devices Under
Management
Gartner Magic
Quadrant
Leaders for 2 Years
in a Row

Our APPROACH

It goes without saying that mobile devices are a necessity for today’s enterprise employee. Anytime/anywhere/any device access to both information & applications has become the expectation. But with mobility comes challenges ranging from device sourcing and logistics, mobile service management, device lifecycle management, global team help desk support, and much more. Named as a Leader in Gartner’s Magic Quadrant for Managed Mobility Services for 2 years in a row, we can provide unmatched expertise to create a seamless mobile experience for your entire organization.

OUR OFFERINGS

Enterprise Mobility Solution Design

Delivering the finest in mobility uptime, performance, service and security.

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Get up and running fast, without the costly missteps and time-consuming mistakes that can plague in-house implementations. With hundreds of successful implementations completed, DMI helps develop an enterprise mobility strategy encompassing mobile device, service and content management while factoring in necessary security and compliance concerns.

  • Managed Mobility Solutions
  • Mobile Device Management
  • Mobile Access to Enterprise Content
  • Security, Policy & Compliance Management
  • Licensing & Certificate Management

Service Desk Support & Device Depot

Seamless support makes it easy to manage your entire mobile ecosystem.

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Today’s high velocity business world requires ongoing support, without business disruption. Device problems? Email issues? Apps not working? All problems, even carrier issues, are resolved from beginning to end in the same place. Our 24 x 7 x 365 support, global approach, smooth IT operations and high-quality user service will increase your team’s productivity while reducing in-house service and support costs.

  • 24 x 7 x 365 Global Service Desk Support
  • IL Based Tier I/II/III Device & App Support
  • Multilingual Support for 40+ Languages
  • SLA Management, Monitoring & Reporting

Mobile Device Lifecycle Management

In a time of constant change, device management helps you bring order to chaos.

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Due to the number of various device models, operating system versions, network combinations, etc. the mobile device landscape can be quite complex. We'll handle everything to make sure your users are equipped with working devices that are configured, provisioned, and secured to your specifications - anywhere in the world.

  • Device Procurement & Asset Tagging
  • Device Staging, Kitting & Tracking
  • Provisioning & Enrollment
  • Break Fix/Loaner Management & RMA
  • Spare Pool, Retire/Recycle & Inventory Management

Mobile Device Enterprise Apps & Content

Secure access to enterprise content, applications, and unified communications.

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Companies are now accessing more and more data via their mobile devices. Employees are moving beyond simple access to e-mail via their mobile devices and accessing more content, enabling them to be more productive. And as a result, employees are utilizing more apps to get their job done in an efficient and timely manner.

  • Policy & Setting Management
  • App Vetting Process
  • App Management & Help Desk Support
  • Secure Connectivity & Access to: Enterprise Applications & Cloud Content Sources

Enterprise Mobility Hosting & Management

Extend your IT bandwidth with remote management of your IT infrastructure and devices.

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With multiple EMM, MAM, TEM and other solutions, as well as numerous mobile operating systems and thousands of device types, keeping everything connected, up-to-date and secure can be a huge challenge. DMI provides management, upgrade, troubleshooting, and continuous monitoring services for all of your mobility systems to ensure everything is operational and secure.

  • Network Design, Engineering & Integration
  • Administration Monitoring & Maintenance
  • Configuration & Patch Management
  • Remote Management of IT Infrastructure
  • Infrastructure Health Reports & Audits

Managed Cloud Solutions

Multi-cloud cross platform orchestration with a single point of accountability.

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When selecting a Cloud Service Provider (CSP) one size does NOT fit all. Our cloud managed services provide you with the suite of tools and services needed to ensure a successful migration to cloud, along with the managed services required to guarantee the operational support of mission critical applications within a cloud environment.

  • Cloud Hosted Infrastructure
  • Application Migration to the Cloud
  • Cross-Platform Cloud Orchestration
  • Cloud Expense Management

Who we work with