innovation

May 3, 2017
May 3, 2017

It’s Time for GPOs to Drive Innovation

There’s a rejuvenation afoot for Global Process Owners (GPOs) within larger and more mature companies. These professionals are being asked to serve as the nexus for innovation rather than the...
April 13, 2017
Apr 13, 2017

The 2017 Guide for CIOs: Part One

Digital transformation is one of the top priorities for CIOs in 2017. Failing to incorporate emerging technologies to streamline operations and build value-adding products/services for customers, can...
April 12, 2017
Apr 12, 2017

Could You Compete with Uber?

Imagine if a competitor with deep (almost unlimited) pockets, speed and disruption, like Uber, was to enter your industry as the main competitor. A company that doesn’t care about status quo, is...
February 21, 2017
Feb 21, 2017

Innovation Labs Are Failing

Almost every Fortune 500 company opened an innovation lab over the past three years, but are they delivering results? Over the past two years I’ve spent time with 30+ innovation hubs, labs and...
July 1, 2016
Jul 1, 2016

The CX Shift to Mobile Services

Over the past 10 years in mobile, we have seen a distinct shift from a product mindset to a service one. In the mobile product model, it has traditionally been about transactions; e.g., how many...
September 17, 2015
Sep 17, 2015

Top 3 Tips to Accelerate Mobile Innovation

“The mobile device has become our communication hub, our diary, our entertainment portal, our primary source media consumption, our wallet and our gateway to real-time information tailored to our...
September 11, 2015
Sep 11, 2015

Don’t Mobilize Your Business – Reinvent It

“There’s a way to do it better – find it!” -Thomas Edison The manager of your field worker team has asked for a mobile solution to enable them to access customer information and log data...
August 24, 2015
Aug 24, 2015

The Innovation Lab Experiment Continues

The Innovation Lab is a DMI event concept that was created for the 2015 Mobile World Congress. The idea is to experiment with and discuss how the latest technologies can be applied across various...