design thinking

March 16, 2017
Mar 16, 2017

Why Building a Mobile App Is Not Enough

Someone asked me recently whether I worked for a "mobile app shop." The very question conveys the casual notion that functionality provisioned on a smartphone, tablet, or wearable device is the...
July 1, 2016
Jul 1, 2016

The CX Shift to Mobile Services

Over the past 10 years in mobile, we have seen a distinct shift from a product mindset to a service one. In the mobile product model, it has traditionally been about transactions; e.g., how many...