customer service

April 5, 2017
Apr 5, 2017

How to Do Customer Service in a Mobile World

Most companies see customer service as a cost center. As a customer, I see customer service as a core part of the brand I’m doing business with. Good customer service means I’m a happy...
April 14, 2016
Apr 14, 2016

Customer Experience Management

Recently while flipping through television channels, I stumbled across a PBS documentary about the impact Harry Gordon Selfridge had on the retail world. For those not familiar with Selfridge, he...