customer experience

June 1, 2017
Jun 1, 2017

AgileIndy 2017 Recap

The following blog post was written by Diana Williams, Manager of Agile Delivery, Big Data Insights Division. AgileIndy was held for the 5th time in Indianapolis, Indiana with over 600 thought...
April 17, 2017
Apr 17, 2017

Customer Experience Trumps Channels

Most retailers have made significant investments over the last few years to transform their businesses across online, mobile and in-store channels, but clearly this hasn’t brought foot traffic back...
August 23, 2016
Aug 23, 2016

Reinventing Gaming in a Mobile-Only World

Americans now spend around 4 hours and Brits about 2 hours and 40 min every day on their mobile (excluding voice) according to Flurry. This means that 50% of media consumption now takes place on...
July 1, 2016
Jul 1, 2016

The CX Shift to Mobile Services

Over the past 10 years in mobile, we have seen a distinct shift from a product mindset to a service one. In the mobile product model, it has traditionally been about transactions; e.g., how many...
April 14, 2016
Apr 14, 2016

Customer Experience Management

Recently while flipping through television channels, I stumbled across a PBS documentary about the impact Harry Gordon Selfridge had on the retail world. For those not familiar with Selfridge, he...