LL Bean

#5

Ranked Apparel

#28

Ranked Overall
Top Retail Score:
111 / 240
Avg Retail Score:
48
Our Take

LL Bean’s application was a pleasant surprise. Their barcode scanner was one of the strongest – most robust scanners we encountered. It worked quickly, brought up product pages with information, colors, sizes and availability in nearby stores. You can also reserve items in store to pick up at a later date. Another feature that really stood out to us on the LL Bean application was the different interface that was available to users who were logged in. When logged in, users are able to directly call someone from customer service. We spoke to a nice gentleman from catalog ordering who was extremely helpful, and was available via email and twitter for help as well. LL Bean hit the nail on the head in unlocking additional features for members and users that are helpful to them.

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66

In-store Mobile Experience Rating

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