Bath & Body Works

#3

Ranked Beauty

#87

Ranked Overall
Top Retail Score:
111 / 240
Avg Retail Score:
48
Our Take

Bath & Body Works does not offer a mobile application, and the mobile website had limited functionality. The site did offer product and reviews from customers and related items – what other customers purchased with it and suggestions from designers. By including a scanning feature, we believe shoppers would benefit from being able to view product information (like ingredients), reviews, or add to wish lists. Bath & Body Works shoppers often have favorite scents and products – so developing a more personalized experience for them, with recommendations, notifications for new products and an improved digitized rewards system would also improve the experience.

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11

In-store Mobile Experience Rating

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Thanks for your mobile in-store assessment request. A member of our team will reach out to you in the next few business days to follow up on your request. We look forward to working together.