With DMI’s COVID-19 Vaccine Hotline Solution, States can easily handle the increased incoming call volumes, while also conducting proactive outreach to provide equitable vaccine distribution to all residents across their states.
Be up and running in 2 weeks while having digital agents able to handle upwards of 4 conversations at a time, so no one is stuck on hold.
Scalable Call Center staffing that can scale up or down depending on demand with demonstrated ability to handle 70k+ calls per day with no slow downs and significant capacity for more.
By enabling IVR deflect and messaging as options, you provide the preferred experience to tech-savy users while opening up the lines for those whose only channel is telephone.
Our solution provides outbound calls to reach seniors and disadvantaged populations first, providing them with key information and vaccine appointments.
It just works! Always on, always available digital agents combined with call center agents means no busy signals or dropped calls.
In developing this solution, we made sure to not just secure our hotline with HIPAA compliant technology, but we also train our agents in customer service, HIPAA and empathy.
Our solution provides an AI-driven conversational messaging platform that integrates with Facebook, WhatsApp, web-messaging, iMessage, and SMS, so you can reach people where they are.
Easily manage, pre-register and set appointments over the phone or through messaging while qualifying and answering questions from residents anxious about the vaccine and their health.
Our solution provides real-time analytics, dashboards and insights on calls, race, ethnicity, locations and more, which in turn provides intent data to improve bot effectiveness.
Trusted by all 15 executive branches of the Government and rated #1 in Gartner’s MMS critical capabilities globally, you can rely on us to keep residents connected while delivering 24/7/365 system management and administration to ensure equity across any population.