Digital Management, Inc., (DMI), Wins Major Contract to Provide and Manage IT Service Desk and Domestic Desktop Support to the U.S. Department of State (DOS)
Company to Service 30 Bureaus, Providing the Information Technology Support DOS Needs to Carry Out Its Mission
BETHESDA, Md., Aug. 23, 2012–Digital Management, Inc., (DMI), a leading IT solutions and business strategy consulting firm, today announced that it has been awarded a major contract to provide and manage IT service desk and domestic desktop support to the U.S. Department of State (DOS). The Bureau of Information Resource Management provides the information technology and services the Department needs to successfully carry out its foreign policy mission.
The contract award is made as part of the Department’s “Vanguard” IT enterprise strategy to practice 21st century statecraft—relying on partnerships, cross-cutting solutions, and harnessing the power of technology to drive progress.
Under the contract, DMI will provide desktop support services to users in 30 separate Bureaus that include approximately 17,000 unclassified and 9,000 classified desktop computers and their office automation products, email for all consolidated domestic users, common network infrastructure supporting desktop operations, and a consolidated IT Help Desk that provides domestic tier 1 and tier 2 support and worldwide tier 1 support.
Areas of user support include: program management assistance; technology refresh; domestic desktop patch management; enterprise tool deployment, maintenance and upgrades; security; configuration and asset management; disaster recovery; and special projects.
“We are very pleased to have been entrusted with this vital responsibility,” said Jay Sunny Bajaj, DMI’s President and CEO. “We are proud of the strong reputation we have built throughout the Federal government for our commitment to excellence and superior client service. We appreciate the opportunity to demonstrate again that we can be relied upon to deliver world-class service and support to an agency whose mission is so vital to our global leadership.”
DMI is a leading IT solutions and business strategy consulting firm focused on providing industry-leading solutions for Enterprise Mobility and Cybersecurity, and services in Strategic Consulting, Managed IT Services, and Application Development. Our commitment to superior services and solutions has resulted in dramatic growth and an expanding client base that includes 14 of the 15 U.S. Cabinet-Level Departments, more than 40 Federal Agencies, and dozens of commercial clients. Headquartered in Bethesda, MD, DMI has been named one of the 50 Best Places to Work in the Washington D.C. area by the Washington Business Journal.