EXPERIENCE MATTERS

YOUR SINGLE SOURCE OF SALESFORCE STRATEGIC SOLUTIONS

We no longer operate in a business as usual environment. Companies today are struggling to adapt and shift with the changing times and the growing expectations of the modern digital consumer. Salesforce is the most sophisticated cloud-based CRM platform that the industry has to offer. With the right solution, customers have seen a 25% average increase in revenue, 38% faster decision-making, and a 35% jump in customer satisfaction. In order to reap those benefits, your business process and solution integrations must be seamless.

OUR APPROACH

At DMI, we believe every Salesforce engagement deserves ROI. That’s why you need a company with deep expertise and technical know-how in order to maximize your Salesforce investment. We achieve that goal by aligning and optimizing technology assets and capabilities to business needs and enable users to access valuable information anytime, anywhere, and on any device. Human-centric and agile in all that we do, our Hybrid Agile approach considers the entire Salesforce enterprise ecosystem to design, build, and deploy the best solution the first time—every time.

The guiding principles of our Salesforce Practice are:

  • Build the Intelligent Solution through Strategy and Scalable Architecture Design
  • Build the Solution Intelligently through delivery expertise, hybrid Agile methodology and change management

We offer best in class strategies for designing, implementing, and supporting Salesforce solutions as well as advisory/implementation services for maximizing investments post initial rollout.

Strategic Innovation Offerings:

  • Vision Mapping
  • Process Optimization
  • Solution Auditing/Assessment
    • Org Consolidation and Split
    • Lightning Migration
    • Data and Integration Architecture
  • Capability and Value Mapping
  • Program Execution and Roadmap
    • Program Discovery
  • Journey Mapping
    • Customer Experience
    • Partner Experience
    • Employee Experience
  • Governance and Release Management
    • Centers of Excellence
    • Steering Committee participation
  • Solution Value and Platform Benefits
  • Vendor Comparison and Analysis
  • Change Management and User Adoption

Solution Implementation

  • Salesforce Core and Feature Platforms
  • Existing Platform Enhancements
  • Platform Migrations
  • Functional Recommendations
  • Declarative and/or Custom Development
  • Integration Design and Development

Intelligence Insights

  • Data Visualizations
  • Predictive KPI insights
  • Predicative and Descriptive Analytics
  • Rapid Insight to Action

Solution Support

  • Ongoing System maintenance and development
  • Managed Service Offerings
    • Buckets of Hours for solution support throught small project and cross functional solution team members
    • Ongoing technical advisory service

TOP FOUR WAYS WE CAN HELP IMMEDIATELY

Best Practice Recommendations

Our team works to gain an understanding of the business process and supporting technical environment as it exists today. Based on your business goals, we’ll recommend best practices around enterprise Salesforce environments and architecture while providing an actionable roadmap for future implementations that allow for efficient delivery of projects and programs.

Global Agile Delivery

We offer best in class resources across our global development team with 24-hour coverage while keeping blended rates lower; thereby, maximizing your services investment. By combining our customer focused strategic engagements with our hybrid agile delivery frameworks, we not only ensure that we build the intelligent solution, we ensure that we also build the solution intelligently. And with our implementation methodologies, you’ll experience higher product quality, stakeholder value, ROI, and faster delivery.

Cross-Industry Expertise

While we are experts in Salesforce strategy, process, development, deployment and training, it is how well we understand our clients’ business models where we excel at offering value. Our experience working across multiple industries globally allows us to pull from a deep knowledge base. We work closely with the client team to merge their business processes with our Salesforce consulting methodology, which results in true alignment of project goals with the business goals.

Tailored Support

ROI doesn’t come just from implementation. We give you the tools you need to use the platform and extract the most value from it. Training to use those tools is arguably the most essential key to a company’s success in Salesforce. The more comfortable your team is with the solution, the more proficient they’ll be in it. As Salesforce and businesses are continually evolving, your training and solution should rise to meet those business processes and goals in a scalable fashion, which is why we tailor our training and support offerings to your specific requirements.

WHY DMI?

14+
Years
Experience
100+ Deployments across Platforms and Vertical Industries
Salesforce nominated-MVPs and Trailhead Rangers
Four
Certification Average per Consultant
Annual
Dreamforce Speakers

LET’S CONNECT

The DMI core team represents best-in-class experience and we provide Salesforce strategic advisory and implementation services across all Salesforce platforms. We have the experience and expertise to ensure your Salesforce portfolio meets your business goals and vision.

Contact us today to find out how our Salesforce services can help transform your business while you continue to innovate!

[email protected]

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