Depot Services

Device Lifecycle Management

ServiceNow based inventory

99.9% Order Accuracy

Customer Satisfaction Rating

DMI performs staging and kitting services on a global scale. We consolidate, configure, stage and kit IT–as well as a wide range of end user and mobile devices. We house spare devices for our clients and perform device repairs (as well as emergency replacements) to ensure our clients achieve the maximum uptime. DMI’s full lifecycle services include: Device Deployment, Refresh, Warranty Management, Repair, Resell & Disposal. Our services extend beyond iOS and Android to include Chrome OS, Windows, and IoT devices.

BUSINESS BENEFITS

Improved Uptime

Leveraging spares and emergency replacement to ensure our customers have working devices when needed most.

Improved ROI

Our collaborative approach ensures minimal spend on lifecycle services, renewing device value through competitive resale.

Increased Accuracy

Delivering exceptional inventory and order accuracy, we ensure our clients maintain and receive devices without error or delay.

KEY FEATURES

Forward Logistics

Staging and kitting, provisioning, and customization to client specifications by leveraging industry-leading UEM’s as well as Apple Business Manager and Android Enterprise.

Reverse Logistics

Includes spares and warranty management, device repair and emergency device replacement.

End of Life Services

Competitive device resale pricing and environmentally-friendly disposal benefit both the planet and the bottom line.

Sustainability

Reduced packaging materials save on costs and resources while reducing our carbon footprint.

ServiceNow

Management of our system (catalog, request and asset management), offering custom client portals for integration with customer systems.

Connect

RELATED OFFERINGS

Managed Mobility Services

DMI performs the heavy lifting associated with our customer’s mobility programs by delivering the ultimate in mobility uptime, performance, service and security. We not only secure and manage the full lifecycle of our customer’s devices, but consistently drive savings associated with carrier expenses.

ServiceNow Services

Many clients have a backlog of ServiceNow projects that need to be addressed, and we help clients get up to speed and get the most out of their investment. Specializing in management and integration with the Now platform, we can engage quickly, producing rapid benefits.

Modern Contact Center

With our award winning managed services, DMI can provide 24/7 help desk support, IT service desk and even project-based support services to scale and flex your contact center capacity, optimize costs and improve the end user experience.

Why DMI

DMI provides a completely connected device lifecycle program with full process transparency and leveraging our global facilities, we can scale up or down with ease. We provide ongoing enhancements, cost savings, and efficiencies, through ROI analysis. asset management. and embedded service innovations. If you need better reliability and flexibility, we can work with what you have and develop the right solution to drive efficiency and performance throughout your organization.