Intelligent Digital Transformation.

Ensure your business is ahead of the curve and not behind the times while reducing costs and improving users’ experience.
Experience How DMI Saves Christmas

MANAGED MOBILITY SERVICES

With more staff working remotely, the trend towards increasing the number of remote workers with businesses shows no signs of slowing down. As such, it’s more crucial than ever that operators have secure, well-managed mobile management systems in place. Even if you’re with a managed mobility service provider currently, you need to be sure it’s working for your company.

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Intelligent Service Desk

DMI’s Service Desk offering is an automation enhanced, AI driven service desk that is focused on driving down call volumes and offering consistency and quality in support. DMI includes an ITIL-based Service Desk, optimized with ServiceNow and IVR automation (including virtual agent, RPA and IVR deflect) to ensure our services offer the quality of support expected, with the speed to delight customers. DMI’s wraps our Service Desk offering with data analytics to provide full visibility into our performance and insight into trends and upcoming (potential) problems

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SERVICENOW

DMI offers ServiceNow services to clients that are migrating to, or have fully operational, ServiceNow instances. We specialize in IT Service Management (ITSM) based services, and can operate as a managed service or project-based partner to enable our customers to realize their ServiceNow needs as an extension of their own team.

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DEPOT SERVICES

DMI performs staging and kitting services at our regional (global) centers. We can consolidate, configure, stage and kit IT and mobile devices for clients at a scale of up to 5,500 per day. Using our facilities, DMI houses spare devices for our clients and performs device repairs, as well as emergency replacements, to ensure our clients achieve the uptime required by their business. DMI also specializes in end of life services, such as recycling and resale of devices.

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WHO WE ARE

DMI is a global digital services company that focuses on intelligent digital transformation.

Wherever you are on your digital journey, we will meet you where you are and provide the business alignment, technical expertise, and partnership to take you where you need to go. From data-centric back-end innovations to user-centered front-end experiences, DMI designs and implements solutions that help our clients transition, transform and transcend digital disruption.

Since 2002, we’ve grown to 2,500+ employees in 10 countries. We have worked with over a hundred Fortune 1000 enterprises and all 15 US federal departments to challenge industry boundaries and create intelligent digital solutions that transform our world. Our six unique DMI Groups work both independently and collaboratively to deliver integrated solutions for our clients’ needs in AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government.

To us, intelligent digital transformation means transforming with purpose. It isn’t reactive, or linear. It is unique, experience-driven and dynamic. We help our clients find and implement their digital purpose by converging data, technology and humans to drive business outcomes and become the digital leaders of tomorrow.

GARTNER MAGIC QUADRANT LEADER

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