DMI Customer Engagement Services
We help you provide employees with the support they need while reducing costs and boosting productivity.
Supporting your employees cost effectively is more critical than ever. Shifting service requests from calls with live agents to messaging and automated options can reduce costs by up to 40%, without compromising
But how do you overcome employees’ natural resistance to change?
Today, about 82% of employee service requests are made via voice calls with live agents. We can help you provide the same level of support more efficiently and affordably.
Select an engagement channel like SMS, Apple Business Chat, WhatsApp, etc.
Reduce service desk calls with IVR call deflection to messaging
Leverage agents skilled in the interplay between human and virtual support
Implement proactive and reactive analytics throughout the lifecycle of incidents
DMI leverages a variety of technologies to ensure your employees remain productive, while still addressing their needs.
Embrace messaging over voice/
Reduce dependency on live
Reduce calls to support by up to
Improve speed to answer/
Reduce inefficient service calls
Diagnose and correct issues
Decrease the time Level 1 agents
spend resolving problems
Adopt a geographic approach to
Customize to user’s needs
Prioritize calls based on value
Automate customer support
Route to appropriate agents
Use real-time data for insights
into call volumes and incident
Thanks for your interest. We’ll be reaching out via email soon.