Omnichannel Commerce

50+ Mobile Commerce Websites

Mobile is making omni-channel commerce a reality.

DMI provides solutions for the most complex omni-channel retail implementations by offering proven business strategy, design for mobile-first digital rebranding, custom application development, productized multichannel solution sets and prebuilt integrations to leading third party technologies.

Mobile is revolutionizing the in-store experience.

Mobilizing the Store

Mobile apps used for e-commerce transactions have been around for a while, but there’s a growing trend toward using mobile devices in-store to provide a more relevant, interactive shopping experience. Whether a mobile POS, kiosk or clienteling, all of these touch points move the sales associate into the aisle—where customers make purchasing decisions. That high level of interaction transforms a utilitarian experience into one that leads to deeper customer relationships and loyalty.

  • In-store digital rebranding
  • In-store systems integration
  • Mobile point of sale
  • Mobile kiosk
  • Mobile clienteling
  • Mobile self-checkout

Increased access is shaping consumers’ shopping habits.

Mobile & Web Commerce Platforms

As access to your brand becomes ubiquitous, consumers are becoming more demanding. The key driver for this heightened level of expectation? Mobile devices. Whether the consumer is in your store, at home or sitting in a taxi, they have instant access to your brand and products. For retailers and brands selling direct, this creates an opportunity for greater share of wallet, but also presents the threat of falling behind mobile-savvy competitors. Taking a mobile-first approach to e-commerce can position your business for success today and future-proof it for tomorrow.

  • Mobile & e-commerce business strategy
  • Design & digital rebranding for omnichannel
  • E-commerce & mobile platform implementation
  • Omnichannel integration support
  • Post-launch support

Mobilizing Catalogs & Call Centers

The world of paper catalogs continues to go digital, and mobile devices are driving that trend. Mobile commerce apps offer instant access to call centers at the touch of a button, allowing users to place orders and ask questions. With the widespread proliferation of QR codes, retailers can take advantage of data collected by mobile devices to track the effectiveness of marketing activities like physical catalogs, billboards and advertising.

  • Online digital catalogs
  • Mobile catalog apps (QR code scanning, click-to-call, click-to-chat)
  • Customized call center applications integrated with order management systems

Integrated data helps connect the dots.

Retail Systems Integration

Unfortunately, product, customer and transaction data often live in different systems, resulting in a disjointed shopping experience for consumers and a logistics nightmare for retailers. Today, integrating key data types across channels is becoming essential for a unified view of both the customer and the product across sales channels. This all leads to a more relevant, personalized shopping experience. With full visibility into this data, key KPIs such as conversion rate and average order size will improve, while maintenance costs and complexity will decrease.

  • Omnichannel technical architecture planning
  • Retail data and application integration
  • API layer implementations
  • Customized order management systems (OMS)

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