Managed Mobility Services

1M+ DEVICES UNDER MANAGEMENT
80 COUNTRIES

We match our managed mobility services to your needs.

MOBILITY-AS-A-SERVICE

Mobility-as-a-Service (MaaS) provides end-to-end enterprise mobility:

  • SOLUTION DESIGN DELIVERY & IMPLEMENTATION
  • GLOBAL SERVICE DESK & DEPOT SERVICES
  • POLICY & COMPLIANCE
  • ENTERPRISE MOBILITY MANAGEMENT (EMM) SOLUTION HOSTING & MANAGEMENT
  • TELECOM & WIRELESS EXPENSE MANAGEMENT (TEM/WEM)
  • DEVICES LIFECYCLE MANAGEMENT
  • SECURE ACCESS TO ENTERPRISE CONTENT, APPLICATIONS, & UNIFIED COMMUNICATIONS
  • OPTIMIZATION SERVICES

Get all the benefits with none of the burdens.

We make IT the hero by delivering the ultimate in mobility uptime, performance, service and security. Your users will love it, and you’ll save time and money.

SOLUTION DESIGN, DELIVERY AND IMPLEMENTATION

With hundreds of successful implementations completed, DMI will make sure you get up and running fast, without the costly missteps and time-consuming mistakes that can plague in-house implementations. Our certified Mobility Solutions Engineers (MSEs) assess your needs and environment and recommend the Enterprise Mobility Management (EMM), including Mobile Device Management (MDM), Telecom and Wireless Expense Management (TEM/WEM), and enterprise voice solutions that's right for you. Deployments include secure access to enterprise content, applications, and systems.

Seamless support makes it easy to manage your entire mobile ecosystem.

24 X 7 X 365 GLOBAL SERVICE DESK

DMI's primary North America Service Center is the hub for all of our global service desk & depot facilities. Our global approach provides regional support across South America, Europe, Asia, Africa, and the Middle East. Our North America Service Center is a 30,000 square foot facility providing service desk and depot services leveraging state-of-the-art ITSM, inventory, and security solutions. Your IT staff will be impressed at how smoothly everything works, and your users will be amazed at the level and quality of service they experience. That's because there's just one number to call. Device problems? Email issues? Apps not working? All problems, even carrier issues, are resolved from beginning to end. Users will never be told to call someone else. And our services typically cost 20% - 40% less than in-house service and support.

  • ITIL BASED TIER I/II/III SUPPORT
  • SERVICE LEVEL AGREEMENT (SLA) MANAGEMENT
  • INCIDENT & PROBLEM MANAGEMENT
  • DEVICE & APP SUPPORT
  • CARRIER INTEGRATION & ISSUE RESOLUTION
  • MONITORING & REPORTING
  • MULTILINGUAL SUPPORT FOR OVER 40 LANGUAGES, INCLUDING SPANISH, FRENCH, GERMAN, HINDI, PORTUGESE, CHINESE, JAPANESE

STATE-OF-THE-ART DEPOT CENTERS

Global approach to depot services with support across North America, South America, Europe, Asia, Africa, and the Middle East. DMI's primary North America Service Center is the hub for our global depot centers leveraging our ISO (9001:2008, 27001:2005, & 20000-1:2011) certifications and state-of-the-art ITSM, inventory, and security solutions to provide full lifecycle management including

  • DEVICE INTAKE, ASSET TAGGING, SPARE POOL/INVENTORY MANAGEMENT, PROVISIONING & KITTING, QA, PICK/PACK, & SHIPPING
  • SECURE STORAGE AREAS FOR CLIENT SPARE POOL & INVENTORY MANAGEMENT
  • ADVANCED ASSEMBLY LINE PROCESS LEVERAGING EQUIPMENT & AUTOMATION THAT FOLLOWS DEFINED PROCESSES

SOLUTION HOSTING AND MANAGEMENT

With multiple EMM, MAM, TEM and other solutions, as well as numerous mobile operating systems and thousands of device types, keeping everything connected, up-to-date and secure can be a huge challenge. At DMI, we provide management, upgrade, troubleshooting, and continuous monitoring services for all of your mobility systems to make sure everything is operational and secure. DMI is vendor agnostic and supports all the leading EMM and TEM/WEM solutions.

  • CLOUD HOSTED OR ON PREMISE INSTALLATION & MANAGEMENT
  • INFRASTRUCTURE HEALTH REPORTS & AUDITS
  • SOLUTION ADMINISTRATION, MONITORING & MAINTENANCE
  • CONFIGURATION & PATCH MANAGEMENT
  • UPGRADE ENHANCEMENT
  • POLICY & COMPLIANCE MANAGEMENT
  • APP MANAGEMENT & VETTTING
  • LICENSE & CERTIFICATE MANAGEMENT

DEVICE LIFECYCLE MANAGEMENT

We'll handle everything to make sure your users are equipped with working devices that are configured, provisioned, and secured to your specifications - anywhere in the world.

  • DEVICE ORDERING PROCUREMENT
  • STAGING & KITTING
  • PROVISIONING PORTING & ENROLLMENT
  • MONITORING & MANAGING
  • BREAK FIX/LOANER MANAGEMENT& RMA
  • SPARE POOL MANAGEMENT
  • RETIRE & RECYCLE
  • CONTRACT NEGOTIATIONS & OPITIMIZATION
  • DEVICE TRACKING
  • THEFT/LOSS PROTECTION & WARRENTY

Secure access to enterprise content, applications, and unified communications

Today, companies are accessing more and more data via their mobile devices. Employees are moving beyond simple access to e-mail via more their mobile devices and accessing more content, enabling them to be more productive. In addition, employees are utilizing more apps to get their job done in an efficient and timely manner.

  • MANAGE ALL POLICIES & SETTINGS
  • APP VETTING & REPUTATION
  • APP MANAGEMENT & CONTROL
  • ACCESS TO CLOUD CONTENT SERVICES
  • SECURE CONNECTIVITY & ACCESS TO ENTERPRISE APPLICATIONS & CONTENT SOURCES

Get in touch with us

855-963-2099
CLOSE

Send Us A Message