Modern Contact Center

AI-POWERED CUSTOMER SERVICE AT SCALE
97.7%
Customer Satisfaction Rating
30% Increase
First Call Resolution
Contacts Served
With our award winning managed services, DMI can provide 24/7 help desk support, IT service desk and even project-based support services to scale and flex your contact center capacity, optimize costs and improve the end user experience. We can ramp up and support your contact center in 3 weeks or less—delivering automation and AI such as Virtual Agent, RPA and IVR deflect–to reduce the load on individual channels and ensure our clients get the quality of support expected. DMI wraps our contact center offering with data analytics to ensure full visibility into performance and trends in services.

BUSINESS BENEFITS

KEY FEATURES

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Why DMI

Whether you are looking to drive greater efficiencies through your customer service channels, or have made the decision to transform your care organization and shift the balance of your customer interactions from voice to messaging, we can help. From use case development and concept design to integration, deployment and management, we ensure that your contact center performance delivers better business outcomes and creates productive and engaging customer connections through an integrated set of services.

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