Modern Contact Center

AI-POWERED CUSTOMER SERVICE AT SCALE
97.7%
Customer Satisfaction Rating
30% Increase
First Call Resolution
Contacts Served
With our award winning managed services, DMI can provide 24/7 help desk support, IT service desk and even project-based support services to scale and flex your contact center capacity, optimize costs and improve the end user experience. We can ramp up and support your contact center in 3 weeks or less—delivering automation and AI such as Virtual Agent, RPA and IVR deflect–to reduce the load on individual channels and ensure our clients get the quality of support expected. DMI wraps our contact center offering with data analytics to ensure full visibility into performance and trends in services.

BUSINESS BENEFITS

KEY FEATURES

RELATED OFFERINGS

Why DMI

Whether you are looking to drive greater efficiencies through your customer service channels, or have made the decision to transform your care organization and shift the balance of your customer interactions from voice to messaging, we can help. From use case development and concept design to integration, deployment and management, we ensure that your contact center performance delivers better business outcomes and creates productive and engaging customer connections through an integrated set of services.

A Contact Center for the Modern Business

Supporting the variety of different customers you have means leveraging the right tools to provide them with the support they need, when and how they need it. Whether it’s by phone, text, email or even social media messaging, your customers rely on your support channels to solve their problems.

At DMI, we’ve pioneered cutting-edge contact centers for modern enterprises. By leveraging technologies for digital transformation, we’ve created solutions that provide an unparalleled customer support experience while giving you the data you need to make better decisions.

  • Multiple channel options for an ever-connected world
  • The ability to efficiently scale up and down with your business, large or small
  • Enhanced analytics driven by next-generation technology and supported by artificial intelligence

Driven by Artificial Intelligence

We leverage the best in cloud AI to help you tackle the complexities of multichannel communications while improving the entire customer experience from the moment your customers contact you. Whether it’s by phone, over social media or through chatbot, our cloud-based AI contact center has your customers covered on all fronts.

And in instances when your customers need a live agent, our AI extends into our Advanced Analytics, providing predictive metrics based on real-time data. This information enables your team to provide the best possible support, leading to lightning-fast resolutions. Whether your customers need help with a support issue or information to help inform a product purchase, our cloud-based contact center provides the best customer experience possible.

Unparalleled Customer Experience

Your call center is often the first — and most crucial — touchpoint between you and your customers. And while there are numerous ways to measure its success, none are quite as crucial as customer experience.

  • Your call center lets your customers know they’re reliably backed by your business.
  • A great customer experience keeps your customers relying on your business’s support channels.
  • Your customers are likely to share their great experiences with other prospects, fostering word-of-mouth marketing and brand awareness.

When you provide the platform for the best possible experience for your customers, you earn their loyalty and continued business. But most importantly, you earn their trust.

At DMI, we provide a modern contact center solution for building the kind of trust and positive interactions that define your brand. With myriad service options, rapid deployment and cutting-edge artificial intelligence, you can count on us to help you provide delightful experiences your customers will remember and share.

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