A Concise Guide To Implementing Intelligent Virtual Assistants

Intelligent virtual assistants, or IVAs, use artificial intelligence and machine learning (AI/ML) to automate repetitive tasks, freeing your customer-care teams to answer questions that are beyond the IVAs’ capabilities.  This e-book from DMI, explains the fundamentals of IVAs in three sections:


  • IVA overview: How a fully functioning IVA system works and why your business needs one.
  • Getting started: Putting out this week’s fires by implementing simple conversational bots.
  • Ramping up: Adding functionality and evolving toward a full IVA solution.


We close with an explanation of why DMI is ideally suited to implementing your IVA system.


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