End-to-End Mobility Management on a Global Scale

The Challenge

Wolters Kluwer is a global information services company that supports professionals in the legal, tax, finance and healthcare industries. Headquartered in the Netherlands, the company was looking to for an experienced partner to handle all procurement, provisioning and asset management of devices from multiple carriers worldwide for its 19,000 employees.

Our Insight

With a large number of globally distributed employees, flexibility and scalability were key concerns. We completed an in-depth evaluation of Wolters Kluwer's environment and business requirements and architected systems and processes that could securely scale to support users in several countries, with multiple carriers.

Delivering a complete mobility solution

We provide day-to-day support of procurement and distribution of Blackberry, Android, and iPhone devices to Wolters Kluwer employees worldwide, working with multiple carriers. We also provide full forward and reverse logistics for all devices, including device imaging, carrier interaction and support, spare pool, break/fix and recycling.

Supporting the team

We provide full mobility support for Wolters Kluwer’s employees and devices, including troubleshooting, operating system upgrades and migration to new environments and devices. We also supply 24/7 mobile help desk support for all users, where our experts address any and all mobility issues.

Results

Our services free Wolters Kluwer IT professionals to focus on strategic initiatives that support the business. Employees are equipped with mobile devices that are secure and up-to-date. Service and support calls are resolved by our experts, who are on call 24/7. From devices to apps to carrier issues, we seamlessly manage all of Wolters Kluwer’s mobility needs.