$11M
In Savings Projected Over 3 Years

STATEWIDE HOSPITAL NETWORK

DOCUMENTED SOLUTION PORTFOLIO UNVEILS INSIGHTS & SAVINGS

The Challenge

A non-profit healthcare organization did not govern or track their purchase of healthcare software solutions. As the 200-site network grew through acquisitions, no strategies were developed to assess the obtained technologies. The result was a swollen portfolio packed with unnecessary and expensive duplicate functionality and software.

Our Insight

75 CLIENT STAKEHOLDERS INTERVIEWED
Working with the Portfolio Manager, the team interviewed more than 75 client stakeholders to elicit key metrics on active and retired solutions. These meetings allowed the team to analyze the client's network and best surface the information to the IT desk and other end users.

UNEARTHING APPLICATIONS

1,200 APPLICATIONS DISCOVERED

About 600 solutions were estimated in the original statement of work. During the interview stage, the count climbed to more than 1,200 total- including hundreds previously unknown to the client.

CREATING A SEARCHABLE PORTFOLIO

A searchable portfolio was developed in Service Now. Organizational and technical details on more than 1,200 solutions were documented, along with a dependency map showing how the client’s central electronic medical records system connected across their network. This was implemented within the same timeline in the original statement of work.

The unearthed information proved immediately useful during executive and regulatory reviews. The
portfolio also allowed the client to shift strategy based on up-to-date, accurate information.

DEVELOPING A ROADMAP FOR APP SIMPLIFICATION

Analysis showed duplicate scheduling, EMR, imaging, and billing functionality, spread across the network. A roadmap was created to sunset outdated and retired solutions, and move away from less desirable systems.

Results

22% LOWER IT COST/END USER PROJECTED

The portfolio elicits stronger communication between business units about procurement decision and has created a culture of responsible purchasing based on a network-wide portfolio strategy.

As a result, the client has improved vendor procurement negotiations saving money, time, and resources.

Future simplification utilizing the portfolio is estimated to save the client upwards of $11 million over three years, with a one percent increase in patient satisfaction scores, and a 22% lower IT cost per end user.