The Challenge

CEMEX came to us after years of decline with a clear objective of leveraging mobility to transform the way they do business. They looked to DMI to assist them in maturing into a modern, efficient, cost-saving mobile-enabled enterprise.

Our Insight

DMI performed an immersion workshop to assess opportunity, performance and technology before identifying key areas to address

Digital Model Strategy

A transformation plan to shift CEMEX towards a Customer-Centric, Digitally Focused company by May 2016. The key areas of focus were:

• Customer Relationship
• Corporate Culture
• Over 60 processes to digitize
• Enabling interactive toolkit

Digital Accelerator

An easy, repeatable framework, owned by HQ, to drive digital innovation, prototypes and pilots.

Objectives:
• Repeatedly innovate.
• Beat the competition with fast & effective development & launch of innovations.
• Launch innovations in the relevant markets and segments at the right magnitude.
• Drive innovation from various inputs (customer insights, technical innovation, local markets, business strategy & eventually outside partners).

Sales 360

A responsive web portal with hybrid applications for iPhone, iPad, and Android smartphones. This portal allows CEMEX sales reps to track all details about their customers, orders, invoices, and deliveries on a daily basis.

Global Heath & Safety

A responsive website with hybrid applications for iPhone and Android smartphones. An application for CEMEX senior management to view statistics, descriptions, and detailed analytic information on all health and safety reports which are published monthly.

Results

DMI performed a global mobility maturity assessment where we identified 60+ business processes and opportunities for mobilization. Since, DMI has worked closely with CEMEX to design, develop and launch 5 sales, management, and customer applications. In parallel DMI is working to assist CEMEX’s Global Digital Model strategy, including the ‘Digital Accelerator’, a rapid prototyping and innovation team focused on speed of testing and validating concepts based on business impact.