April 17th, 2018

Gartner’s Magic Quadrant for Managed Mobility Services, Worldwide – what you need to know.

When Gartner examined the top Managed Mobility Service providers for 2018, there were 12 companies analyzed. Gartner separates these top MMS vendor solutions into four categories. Leaders, Challengers, Visionaries and Niche players. Of the 12 providers in this Magic Quadrant, only two companies were recognized as leaders– DMI and IBM.

What does MMS encompass?

Gartner states “Gartner states “Managed Mobility Services encompass the vendor- provided IT and business process services required to plan, procure, provision, activate, manage and support mobile devices, mobile network services, related mobile management systems, mobile applications.” MMS eases the burden of IT departments through the deployment and management of device platforms, delivering content to smartphones, tablets and BYOD devices. 

Gartner has rearranged its categories for core deliverables for MMS into five categories: sourcing and logistics management, managed EMM, security management, financial management, and program management (including professional services). All 12 of the MMS service providers in this Magic Quadrant report offer all of these service segments in full. 

What does it mean to be a Gartner Magic Quadrant Leader?

Leaders must prove that they have developed and invested in systems and resources to address the growing needs of this market. They start from device-specific forward and reverse logistics and the management of customer-owned EMM instances, and grow to mobile application development and then integrating mobility into the business process when required. Leaders must consistently update their existing service products to address rapidly changing use cases, so they can be relied on for enterprise-class delivery and service management. Leaders have proven technical competence and the ability to deliver services to multinational customers. Leaders will maintain broad and deep portfolios of project-based services, in addition to longer-term and annuity service contracts.

This report positions DMI as a leader because of our completeness of vision and ability to execute.

What does being a leader for the third time say about DMI?

To be positioned as a leader on Gartner’s Magic Quadrant is a great honor for any company. At DMI, we feel to be named a leader for three consecutive times is a testament to the commitment we have made to provide industry leading services across the globe and to the work we have done to help hundreds of clients digitize their business models, customer experiences, and employee effectiveness through our end-to-end services.

Since the inception of the Managed Mobility Service Magic Quadrant Report from Gartner in 2013, DMI has been recognized in the report for five times. Given the highest rank of Leader three out of the five times.

So what make’s DMI stand out among the competition?

Top rated by customers

DMI is the gold standard for understanding specific business requirements and insights and how that knowledge is applied in context with MMS. When gathering information on DMI’s overall customer satisfaction, clients praised DMI for our knowledge, understanding and willingness to go above and beyond.

Accelerating Innovation

DMI aggressively pursues and achieves new technology performance and improvements to meet/exceed growing industry demands. We’re constantly striving to create innovating solutions to assist our clients on their digital journey and stay one step ahead of the completion.

Growth Powerhouse

DMI manages over 1,600,000 mobile devices. Compared to last year’s report, DMI has been one of the fastest-growing providers. With the number of devices under our management growing more than 45% since 2017.

With the launch of the 2018 Gartner Magic Quadrant reports, we’re honored to be at what we feel is the forefront of innovation and mobility. Read more of what Gartner has to say about Managed Mobility Services. Download your complimentary copy here.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner: Magic Quadrant for Managed Mobility Services, Worldwide, Katja Ruud, Leif-Olof Wallin, Dionisio Zumerle, Bill Menezes, 14 March 2018.

Tags: BYOD EMM gartner magic quadrant MMS mobile

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