Mobility Strategy

The future begins with your customers.

In the search for a universal truth in this hyper-connected world we live in, it seems that only one thing can be counted on—the customer is in control. She dictates the who, what, where and when. This single truth is the source of ongoing and massive disruption across industries. Serving the customer and exceeding expectations is what it takes to win today. We help organizations understand the customer and where she is going, and then develop visions and plans for keeping up and getting ahead.

To lead, think mobile first.

DIGITAL BUSINESS TRANSFORMATION

Look around. Mobility is transforming economies, industries, businesses and lives. Established companies are disrupted daily by fast-moving, smart companies that leverage the power of mobile computing to better serve today’s customers. This presents a tremendous challenge for business leaders, but also an unprecedented opportunity. DMI helps business leaders understand, envision and realize business transformation with our unique focus on mobility. From developing new revenue streams to recalibrating organizational structure and developing a customer-centric outlook, we drive the transformation needed to thrive in the era of mobility

  • MOBILITY ASSESSMENT
  • CUSTOMER EXPERIENCE STRATEGY
  • PRODUCT/SERVICE INNOVATION
  • OMNI-CHANNEL COMMERCE STRATEGY
  • BIG DATA STRATEGY
  • MANAGED MOBILITY STRATEGY
  • CHANGE MANAGEMENT & IMPLEMENTATION ROADMAP

The customer is king (or queen).

CUSTOMER EXPERIENCE STRATEGY

What defines a great customer experience in the era of mobility? Customers do because they are in control. The most high-performing, innovative and profitable companies treat every customer interaction as an opportunity to serve, build loyalty and create experiences worth talking about. DMI works with organizations to redefine the customer experience around the customer himself. We do this by first understanding the current experience, then identifying opportunities to improve and reshape it through innovation, creativity and mobility.

  • EXPERIENCE ASSESSMENT
  • COMPETITIVE & TREND ASSESSMENT
  • BIG DATA & HUMAN CENTERED INSIGHTS
  • PERSONA DEVELOPMENT & CUSTOMER JOURNEY MAPPING
  • IDEATION & VISIONING
  • CUSTOMER EXPERIENCE PRIORITIZATION
  • SOLUTION PLANNING

To break through, you must first fail.

PRODUCT/SERVICE INNOVATION

One of the chief concerns among CEOs and leaders is a lack of true innovation in their businesses. However, in the search for the next big thing, leaders often don’t make room for fast failures and experiments. Too often this leads to safe thinking and poor ideas, products and services. At DMI, we take a unique customer experience approach to driving innovation, and we make room for fast failure in our process. This approach, combined with our deep knowledge of the driving trends in mobility, allows us to develop innovative business models, products, services and brands that can be rapidly prototyped, tested and shipped.

  • PRODUCT/SERVICE MOBILIZATION ASSESSMENT?
  • CUSTOMER EXPERIENCE DEFINITION
  • SOLUTION VISIONING & IDEATION
  • MOBILITY SOLUTION DEFINITION
  • SOLUTION PROTOTYPING & EVALUATION
  • IMPLEMENTATION PLANNING

Know your customer to think like your customer.

OMNICHANNEL COMMERCE STRATEGY

The traditional commerce experience has been turned upside down by mobility. Consumers no longer see a distinction between brick and mortar, phone, catalog, online or mobile—instead, they see one company. DMI helps companies put customers at the center of their commerce strategy in order to develop and accelerate their path toward an omnichannel environment. Marrying big data, deep consumer insights, mobility expertise and world-class technology expertise, we define customer-centric commerce strategies that help retailers win greater shares of wallet.

  • OMNICHANNEL COMMERCE ASSESSMENT
  • CUSTOMER EXPERIENCE STRATEGY?
  • SOLUTION VISIONING & IDEATION
  • UNIFIED RETAIL PLATFORM DEFINITION
  • OMNICHANNEL SERVICE DELIVERY APPROACH
  • IMPLEMENTATION ROADMAP

Turn digital breadcrumbs into customer context.

BIG DATA STRATEGY

With mobility has come an explosion of data. Every object, interaction and experience produces more data—behind which are rich insights that inform everything from staffing to merchandising decisions. This data can power truly personalized customer experiences. DMI helps organizations leverage this data by making it actionable for stakeholders up and down the organization. By enhancing its value and policies, as well as applying prescriptive and predictive analytical models to drive continuous insights and learnings, DMI turns big data into smart data.

  • BUSINESS INTELLIGENCE ASSESSMENT?
    (Data/Governance/Analytics/Insights/Decisions)
  • BIG DATA OPPORTUNITY IDEATION
  • ANALYTICS & INSIGHTS NEEDS DEFINITION
  • BI/BIG DATA PLATFORM DEFINITION?
  • INSIGHTS VISUALIZATION & USAGE PROTOTYPE?
  • IMPLEMENTATION ROADMAP

Mobility requires management.

MANAGED MOBILITY STRATEGY

Delivering great customer experiences in the mobility era requires unleashing the potential of mobility in the workforce. Doing so unlocks the greatest potential in every employee, but also presents new challenges and costs for IT. Challenges like security. Provisioning. Application development. Device support. DMI helps organizations harness workforce mobility to drive productivity efficiencies across the organization and deliver the best customer experiences possible. From defining BYOD strategies to determining application distribution and security protocols, we help unlock the potential of mobility in the enterprise.

  • MOBILITY NEEDS ASSESSMENT
  • CUSTOMER EXPERIENCE STRATEGY
  • IDEATION & VISIONING
  • MANAGED MOBILITY SOLUTION DEFINITION
  • SERVICE & ADMINISTRATION APPROACH
  • IMPLEMENTATION PLANNING

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