Managed Mobility Services

750K+ DEVICES UNDER MANAGEMENT
79 COUNTRIES

Get all the benefits with none of the burdens.

We make IT the hero by delivering the ultimate in mobility uptime, performance, service and security. Your users will love it, and you’ll save time and money.

We match our managed mobility services to your needs.

MDM SYSTEM IMPLEMENTATION AND CONFIGURATION

With hundreds of successful implementations completed, DMI will make sure you get up and running fast—without the costly missteps and time-consuming mistakes that can plague in-house implementations. Our certified Mobility Solutions Engineers (MSEs) assess your needs and environment and recommend the Mobile Device Management (MDM) solution that’s right for you. Then we implement, integrate and test to make sure your systems are stable, secure and scalable.

  • REQUIREMENTS EVALUATION
  • INSTALLATION
  • TESTING AND TROUBLESHOOTING
  • KNOWLEDGE TRANSFER

Seamless support makes it easy to manage your entire mobile ecosystem.

24 X 7 HELPDESK SUPPORT

Your IT staff will be impressed at how smoothly everything works, and your users will be amazed at the level and quality of service they experience. That’s because there’s just one number to call. Device problem? Email issue? App not working? All problems, even carrier issues, are resolved from beginning to end. Users will never be told to call someone else. And our services typically cost 20% - 40% less than in-house service and support.

  • STRICT SERVICE LEVEL AGREEMENTS
  • SINGLE POINT OF CONTACT
  • DEVICE SUPPORT
  • SYSTEM ADMINISTRATION
  • APP SUPPORT
  • CARRIER ISSUES

24 X 7 MOBILITY SYSTEMS ADMINISTRATION

We keep your employees connected and productive on any device, anywhere in the world, any time of day. We take care of all the daily management of users and devices in your MDM system. Plus, with the infrastructure and experts already in place, we can deliver more comprehensive service at a lower cost than our clients can on their own.

  • ADD/REMOVE USERS
  • REGISTER/RETIRE SMARTPHONES
  • THEFT/LOSS PROTECTION
  • REMOTE WIPE, LOCK AND PASSWORD RESETS

24 X 7 MOBILITY SOLUTION AND APP MANAGEMENT

With multiple MDM, MAM, TEM and other solutions, as well as dozens of mobile operating systems and thousands of devices, keeping everything connected, up to date and secure can be a huge challenge. At DMI, we provide continuous monitoring, management, troubleshooting and upgrades for all your mobility management systems to make sure everything is running smoothly and securely.

  • MANAGE ALL POLICIES AND SETTINGS
  • LDAP AND SCEP INTEGRATION
  • CERTIFICATE MANAGEMENT
  • APP MANAGEMENT AND CONTROL
  • TROUBLESHOOTING AND LOG FILE ANALYSIS
  • SYSTEM UPGRADES
  • REPORTING
  • ALL LEADING MDM, MAM & TEM SOLUTIONS SUPPORTED

We help optimize and strengthen your devices and solutions.

MOBILITY ASSESSMENT

An expert evaluation can help ensure that everything is safe, secure and operating at top efficiency. Our certified MSEs evaluate critical aspects of your environment and let you know if changes should be made to improve overall system performance, security and user experience.

  • REQUIREMENTS GATHERING
  • ARCHITECTURE & SOLUTION REVIEW
  • BRIEFING ON RECOMMENDED SOLUTIONS

Device provisioning & logistics

We’ll handle everything to make sure your users are equipped with working devices that are configured, provisioned and secured to your specifications—anywhere in the world.

  • DEVICE ORDERING AND REPLACEMENT
  • DEVICE TRACKING
  • PROVISIONING AND CONFIGURATION
  • SPARE POOL MANAGEMENT
  • TROUBLESHOOTING AND WARRANTY REPLACEMENT
  • BREAK/FIX
  • RECYCLING

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